When I open PDF or other documents with native Mac app or Safari the document starts scrolling VERY FAST uncontrollably. Im not using any peripherals, im on the latest macOS.
When I open documents through preview, everything is fine, but as soon as I open the file fully, it will go all over the place.
MacBook Air 13″, macOS 13.3
Hi Out_fishing,
We'll be glad to help you out with this further. To start, Preview would generally be considered the "native" app for opening PDF files on the Mac. Which specific software are you referring to? There wouldn't be a reason for it to automatically start scrolling. Generally, if it were scrolling with all applications, we might look into some issue causing your Mac to "think" it is being alerted to scroll.
However, if that were the case, you would also likely notice this behavior in Preview as well.
Does this happen with any other file types at all?
From here, boot your Mac into safe mode and see if it happens there. That will cause any 3rd party software you have installed on your Mac not to start up. If one of those programs is causing this, that will let us know.
This shows how to enter safe mode: Start up your Mac in safe mode - Apple Support
Cheers.
Hi Out_fishing,
We'll be glad to help you out with this further. To start, Preview would generally be considered the "native" app for opening PDF files on the Mac. Which specific software are you referring to? There wouldn't be a reason for it to automatically start scrolling. Generally, if it were scrolling with all applications, we might look into some issue causing your Mac to "think" it is being alerted to scroll.
However, if that were the case, you would also likely notice this behavior in Preview as well.
Does this happen with any other file types at all?
From here, boot your Mac into safe mode and see if it happens there. That will cause any 3rd party software you have installed on your Mac not to start up. If one of those programs is causing this, that will let us know.
This shows how to enter safe mode: Start up your Mac in safe mode - Apple Support
Cheers.
Hello Everyone,
I have the same uncontrollable scrolling on my Macs as well. It all started after a macOS Sonoma 13.3. update on my MacBook Pro with an M1 chip. But then I noticed the same issue on my MacBook Pro with an i9 processor.
The uncontrollable scrolling was present while visiting certain websites and seen predominantly in my Socks app symbols watchlist, PDFs, Finder widows, and Thinkorswim app.
After extensively searching the web for a solution, I realized that the only way to stop the uncontrolled scrolling is to turn off the WiFi.
Thanks.
Hello
By "preview" I mean opening a file via spacebar. If I open it this way everything works as intended. But as soon as I fully open the file (double click it) it can spontaneously start scrolling.
thanks for the advice I will try it as soon as I have time
Out_fishing, Sounds good.
Please keep us posted with the outcome. Thanks for using the Apple Support Communities. Cheers!
When using the Sling TV app I can not scroll down. Tried everything.
How to fix uncontrollable scrolling on mac
