I need to turn off find my phone from my old phone I already sent back to Verizon

iPhone 7

iPhone 14, iOS 16

Posted on Apr 18, 2023 6:22 AM

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Question marked as Top-ranking reply

Posted on Apr 20, 2023 3:18 PM

Hi Greenedog,


Thanks for posting in Apple Support Communities. Since you no longer have your iPhone in hand, you'll need to remove Find My from iCloud.com on a computer. Guidance below is from Remove a device from Find Devices on iCloud.com - Apple Support.


"Turn off Activation Lock on a device

If you forgot to turn off Find My before you sold or gave away your iPhone, iPad, iPod touch, Mac, or Apple Watch, you can turn off Activation Lock using Find Devices on iCloud.com.

If you still have the device, see the Apple Support article Activation Lock for iPhone, iPad, and iPod touchActivation Lock for Mac, or About Activation Lock on your Apple Watch.

  1. In Find Devices on iCloud.com, click All Devices, then select the device you want to erase.

If you don’t see All Devices, it’s because you’ve already selected a device. Click the name of the current device in the center of the Find Devices toolbar to see the Devices list, then select a new device.

2. Erase the device.

Because the device isn’t lost, don’t enter a phone number or message.

If the device is offline, the remote erase begins the next time it’s online. You receive an email when the device is erased.

3. When the device is erased, click Remove from Account.

All your content is erased, and someone else can now activate the device."


Take care.

1 reply
Question marked as Top-ranking reply

Apr 20, 2023 3:18 PM in response to Greenedog

Hi Greenedog,


Thanks for posting in Apple Support Communities. Since you no longer have your iPhone in hand, you'll need to remove Find My from iCloud.com on a computer. Guidance below is from Remove a device from Find Devices on iCloud.com - Apple Support.


"Turn off Activation Lock on a device

If you forgot to turn off Find My before you sold or gave away your iPhone, iPad, iPod touch, Mac, or Apple Watch, you can turn off Activation Lock using Find Devices on iCloud.com.

If you still have the device, see the Apple Support article Activation Lock for iPhone, iPad, and iPod touchActivation Lock for Mac, or About Activation Lock on your Apple Watch.

  1. In Find Devices on iCloud.com, click All Devices, then select the device you want to erase.

If you don’t see All Devices, it’s because you’ve already selected a device. Click the name of the current device in the center of the Find Devices toolbar to see the Devices list, then select a new device.

2. Erase the device.

Because the device isn’t lost, don’t enter a phone number or message.

If the device is offline, the remote erase begins the next time it’s online. You receive an email when the device is erased.

3. When the device is erased, click Remove from Account.

All your content is erased, and someone else can now activate the device."


Take care.

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I need to turn off find my phone from my old phone I already sent back to Verizon

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