Hi, I have tried to download zoom and install it but the installation is failed. How can this issue be resolved
What can I do
MacBook Air 13″, macOS 13.2
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Soosie_J215
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Community Specialist
Hello Niamhn_01,
It appears you need help with installing the Zoom app on your Mac through the App Store. There are a few steps you can work through that usually help with this type of issue. Start here: If you can't download or update apps on your Mac - Apple Support
- Restart your Mac: Shut down or restart your Mac - Apple Support
- Try installing the app after booting to safe mode: Start up your Mac in safe mode - Apple Support
- Create a test user profile, log in to it, then try to download the app: Change Users & Groups settings on Mac - Apple Support
- Check this guidance from Zoom for additional help: Zoom app installation error on Mac Ventura
You can also test downloading another app (free) from the App Store. If you get the same error, reply back here. There might be something else going on that isn't related to that specific app.
Best regards.