Content will not load error

I suspect you are correct. I spent 2 hours on the phone with Apple Support last night, and after talking to 3 different people, they told me that my Apple TV Box was too old for them to support. Such nonsense. I checked to confirm that my Box is set to the correct region. I am experiencing the same issue with the latest episode of Ted Lasso. So frustrating.

It is a 3rd Generation. I gave them the SN, so they should have known that. The files load and play on my phone, iPad and computer. I even went to the extreme and did a full reset, but nothing changed. Obviously, there is something different going on with these newer episodes that my Apple TV Box does not like. I’m hoping that it is just a blip and gets straightened out as new episodes are released this week. Apple support response was disappointing to say the least. They seemed to be just reading from a script.

And now, today 21 April, the two episodes will load and play, but the newest episode of “The last thing he told me” will not. Seems I’m being subjected to a time delay. Maddening.