Apple Card still tied to old Apple ID

Hello,


I've got an ongoing issue that I hope I can find help with here. When I originally setup my iPhone and registered for an Apple Card, my Apple ID was "username@domain.com" (keeping the actual account information anonymous for this post, of course). Sometime between then and now, about a year, I wanted to break ties with that email address and move everything into Apple's ecosystem, so I changed my Apple ID to "username@icloud.com". I made that new iCloud address the primary and eventually removed the original entirely. I've had no problems signing in with the now primary @icloud.com address, can register new devices, send/receive email, etc. From my iPhone, if I go to Settings > Wallet & Apple Pay, I see the "username@icloud.com" address under Transaction Defaults. It all seems like everything is in order.


However, the original Apple ID email address, "username@domain.com", is stuck associated with my Apple Card. Any notifications concerning the Apple Card (scheduled payments, statements, payments received) all go to the original @domain.com account email address. In fact, if I look at the new Apple Savings Account I just setup and go to Wallet > Savings Account > ... > Account Details > Account Information > I see, "username@domain.com" "This email address is associated with your Apple ID." and under it, my mailing address.


I think I've spoken to about 6 different layers of support from Apple and Goldman Sachs, everyone being eager to help, but I cannot seem to find anyone that's able to assist with getting this issue corrected. If there's anyone here that can point me in the right direction, I would be greatly appreciate it.

iPhone 14

Posted on Apr 19, 2023 11:04 AM

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Question marked as Top-ranking reply

Posted on Apr 20, 2023 7:04 AM

The confusion on this issue is the misunderstanding of the User Name and Password aspect of your Apple ID/iCloud account.


If you talk to Apple Card support at Goldman Sachs they’ll tell you it can’t be changed and from their perspective it can’t be changed. All this means in an overall sense is Apple Support at Goldman Sachs can’t change your Username. GS employees do not have access to changing your user name or password.


Apple Support and account owner can change username.


You do not want to create a second Apple ID/iCloud account.


You want to just change the Username to the email you want to use.


This Apple support article explains the steps required to change the email you use for your Apple ID/iCloud account.


Change your Apple ID - Apple Support


It usually takes 48 to 72 hours before the Apple systems and Goldman Sachs servers/systems to update and sync.


Here’s how you confirm the change. Update your username/email change by calling Goldman Sachs Apple Card support in 3 or 4 days after you complete the process.


Call Goldman Sachs Bank: (877) 255-5923



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33 replies

Dec 1, 2023 12:09 AM in response to Phil0124

So I’m in a tricky situation, my father signed up for the Apple Card years ago under my Apple ID on accident and has racked up money over years of use, and simply can’t close the card at all. I need this transferred and have called Apple Constantly with that same response, how can Apple have such an issue for this use case if we can provide proof of the actual users by requesting info? Should I contact Goldmansachs? So sick of having this on my device, I myself can’t even sign up for one because of this **** card on my phone.

Dec 1, 2023 11:26 AM in response to Apple_Customer_

My phone locked & lost everything. I recovered everything except virtual my apple credit card. Apple gave me a new Apple ID, and the bank (Goldman Sachs) will not restore my account to my phone because of the new Apple ID. The account is still open, spent hours on the phone with Apple support & the bank & got nothing accomplished??? You loose a credit card call the bank, they cancel the lost card & mail you out a new one! I give up !!!

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Apple Card still tied to old Apple ID

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