Apple Card still tied to old Apple ID

Hello,

I've got an ongoing issue that I hope I can find help with here. When I originally setup my iPhone and registered for an Apple Card, my Apple ID was "username@domain.com" (keeping the actual account information anonymous for this post, of course). Sometime between then and now, about a year, I wanted to break ties with that email address and move everything into Apple's ecosystem, so I changed my Apple ID to "username@icloud.com". I made that new iCloud address the primary and eventually removed the original entirely. I've had no problems signing in with the now primary @icloud.com address, can register new devices, send/receive email, etc. From my iPhone, if I go to Settings > Wallet & Apple Pay, I see the "username@icloud.com" address under Transaction Defaults. It all seems like everything is in order.

However, the original Apple ID email address, "username@domain.com", is stuck associated with my Apple Card. Any notifications concerning the Apple Card (scheduled payments, statements, payments received) all go to the original @domain.com account email address. In fact, if I look at the new Apple Savings Account I just setup and go to Wallet > Savings Account > ... > Account Details > Account Information > I see, "username@domain.com" "This email address is associated with your Apple ID." and under it, my mailing address.

I think I've spoken to about 6 different layers of support from Apple and Goldman Sachs, everyone being eager to help, but I cannot seem to find anyone that's able to assist with getting this issue corrected. If there's anyone here that can point me in the right direction, I would be greatly appreciate it.

iPhone 14

Posted on Apr 19, 2023 11:04 AM

Best reply

Mijehake

Level 1

8 points

Posted on Dec 1, 2023 12:09 AM

So I’m in a tricky situation, my father signed up for the Apple Card years ago under my Apple ID on accident and has racked up money over years of use, and simply can’t close the card at all. I need this transferred and have called Apple Constantly with that same response, how can Apple have such an issue for this use case if we can provide proof of the actual users by requesting info? Should I contact Goldmansachs? So sick of having this on my device, I myself can’t even sign up for one because of this **** card on my phone.

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33 replies

Aug 17, 2023 6:54 AM in response to Apple_Customer_

Around the same time of my last reply before this thread became active again. So, April of this year. I spoke directly with agents and was transferred 6 times between various support groups. Used SMS support as well.

-amanda

Level 1

13 points

Sep 6, 2023 3:27 AM in response to -amanda

Have you tried adding the old email as a iCloud alias?

https://appletoolbox.com/how-and-why-you-should-start-using-aliases-on-your-icloud-email-account/

I know you don’t want to be associated with that email, but this way you can still receive your Apple Card emails without having to sign into the old email. Also you can pick which email address to send emails from. You don’t have to send emails from the old address.

Im not sure so don’t quote me on this…. I think, if you add the old address as an alias(as stated above), your “reachable at” setting will also update to display the old and new address. (You know, how people find you and send you imessages etc.) Find this on your iPhone settings> Apple ID > name, phone #, email> reachable at.

🤔my thought process is… if the old email address you just entered as a alias is found with the new Apple ID under “reachable at”, shouldn’t your Apple Card associated with said old email address appear in your new Apple ID wallet?

🤷‍♀️that’s all I got. Let me know if this works.

Dec 1, 2023 11:26 AM in response to Apple_Customer_

My phone locked & lost everything. I recovered everything except virtual my apple credit card. Apple gave me a new Apple ID, and the bank (Goldman Sachs) will not restore my account to my phone because of the new Apple ID. The account is still open, spent hours on the phone with Apple support & the bank & got nothing accomplished??? You loose a credit card call the bank, they cancel the lost card & mail you out a new one! I give up !!!

Jan 29, 2024 6:07 PM in response to FRANKIE4321

Have an Apple card Goldman Sachs says it’s active but can’t even use it. In fact not even in the wallet nor will the physical card activate what’s doe’s Goldman Sachs say NOTHING. Apple support just as hopeless too

Jeff Donald

Level 6

14,379 points

Apr 19, 2023 11:54 AM in response to Apple_Customer_

This issue is in regard to your Apple Card Mastercard?

Apr 19, 2023 11:57 AM in response to Jeff Donald

Correct. The Apple Card Mastercard, and now the savings account, are still somehow associated with my original Apple ID email address.

Jeff Donald

Level 6

14,379 points

Apr 19, 2023 12:17 PM in response to Apple_Customer_

My question remains, you have one Apple ID or two or more? It’s not uncommon for people to have/created more than one Apple ID. This can be deliberate or accidental. But, do you know for sure?

Jeff Donald

Level 6

14,379 points

Apr 19, 2023 2:57 PM in response to Apple_Customer_

Still working on this.

Apr 20, 2023 10:17 AM in response to Jeff Donald

Jeff,

Thanks for the continued support. See my reply to Phil0124 with the screen shot provided. I'll call the number you replied with to see if anything can be done.