Iphone missing in the shipping box

Hello. This morning I recived an empty shipping box in which there was supposed to be a new Iphone 14 pro. It was transported through UPS. Who do I contact?

Posted on Apr 19, 2023 12:54 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 19, 2023 1:31 PM

Start by contacting Apple Support Support

They can give you the shipping info, tracking number, etc

Then, you will need to contact UPS since UPS is responsible from the time that the package is picked up at Apple until it is delivered.


Unfortunately, UPS may claim that the package was delivered and they are no longer responsible.


Been there and it is no fun. Good luck.


Similar questions

2 replies
Question marked as Top-ranking reply

Apr 19, 2023 1:31 PM in response to TaraCulibrk

Start by contacting Apple Support Support

They can give you the shipping info, tracking number, etc

Then, you will need to contact UPS since UPS is responsible from the time that the package is picked up at Apple until it is delivered.


Unfortunately, UPS may claim that the package was delivered and they are no longer responsible.


Been there and it is no fun. Good luck.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone missing in the shipping box

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.