Level 1

27 points

Episode 6 of Ted Lasso Series 3 won't load

I keep getting "An error occurred loading this content. Try again later." message when trying to view Episode 6 of Ted Lasso Series 3. All the other episodes have loaded without any problems on the night of release - today (19 April 2023) is the release date for Episode 6. It does load on my iPhone, but please don't suggest using mirroring : tried that, it doesn't work ("There's a problem loading this content." message on the iPhone, same error message on the TV). Any other suggestions gratefully received.

Thanks

Richard

Apple TV 4K (1st generation)

Posted on Apr 19, 2023 1:22 PM

Top-ranking reply

s24da

Level 1

18 points

Posted on Apr 28, 2023 7:46 AM

Thought I'd add my experience in too. I got the exact same thing at the exact same point in the Ted Lasso episode that then stopped anything playing except trailers and the apple TV logo. I could even fast forward through things and see the images on the tracker bar but it still wouldn't play. I contacted apple support and spoke to them three times over three days. They told me I had to contact Samsung support since it was only on my TV that I was having issues. We tried reinstalling the whole smart system, the app, signing in and out and a whole host of other things. In the end what fixed it was a simple hard reboot of the TV by pressing and holding the power button. I then got the same problem when watching that episode of Ted Lasso again but solved it again by hard reboot. I guess the classic turn it off and on again is sometimes the best solution. I had turned it off and on a few times but never hard rebooting. Unplug it for thirty seconds apparently would do the same thing. Hope it helps someone!

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41 replies

Wpackdcb

Level 1

18 points

Apr 20, 2023 10:11 AM in response to RichardWR

Got 40 minutes in and then it happened to me. Smh what’s going on

Jooba1

Level 1

8 points

Apr 20, 2023 10:14 AM in response to Wpackdcb

Same here. 40 minutes in. Then the error appears. Using the apple app on a Sky Glass TV.

Apr 20, 2023 10:45 AM in response to Billydog6262

Good news! Through no effort on my part It began working this morning! Why? No idea… what a weird isolated bug 🐜 Good luck! Hope it works for you eventually.

Apr 20, 2023 10:47 AM in response to Wpackdcb

yep. When Ted’s looking at the paintings? It froze and stopped playing.

good news is it started working as of an hour ago. Good luck!

LiliEA

Level 1

8 points

Apr 20, 2023 6:57 PM in response to RichardWR

I have a Samsung TV and is still not loading. So frustrating

ibrug

Level 1

13 points

Apr 20, 2023 8:44 PM in response to RichardWR

Yes! Same here, everything else on the smart tv works fine, but right in the middle of that paintings scene it freezes with content internet load error. Ugh!

Apr 20, 2023 9:51 PM in response to Wpackdcb

This is exactly where ours is doing it - exactly the same thing at 40 min - 😫

SandyM59

Level 1

8 points

Apr 21, 2023 12:17 AM in response to RichardWR

Same for me, can't mirror either. Very frustrating when all other episodes load

SandyM59

Level 1

8 points

Apr 21, 2023 12:18 AM in response to kayli113

Have done that too, didn't work. Ended up watching on ipad!

Apr 21, 2023 2:02 AM in response to SandyM59

Problem has solved itself, episode 6 now plays on my TV. Incidentally I hear that Apple and Netflix have both switched off screen mirroring option

LiliEA

Level 1

8 points

Apr 21, 2023 8:36 AM in response to ibrug

Yup, same. On Tuesday I could watch the first 40 mins, then stopped playing. Now it doesn’t load at all and my connection is perfect

Apr 21, 2023 3:34 PM in response to RichardWR

me too

Apr 21, 2023 3:35 PM in response to PudgeBall

I was able to watch it on my laptop but not my Samsung TV

still having problems today!

Apr 22, 2023 6:37 AM in response to RichardWR

This method worked for me!! Thank you!!

Apr 22, 2023 11:07 AM in response to RichardWR

Same here not loading past that portrait of Vincent

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Episode 6 of Ted Lasso Series 3 won't load