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TrixieSmith Author

Level 1

8 points

Why are blocked contacts still coming into my iPad Pro inbox?

I am getting so many spam emails. I block the contacts and they sometimes still get into my inbox, why?

[Re-Titled by Moderator]

iPad Pro, iPadOS 16

Posted on Apr 19, 2023 4:39 PM

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1 reply

Apr 21, 2023 1:00 PM in response to TrixieSmith

Hello TrixieSmith,

We understand you've blocked certain contacts but emails are still going to your Inbox in Mail, not to Trash. The first thing to look at are Settings on your iPad.

Go to Settings > Mail > Blocked. Confirm the email address you are referring to are showing listed. Also, once you've blocked an email address, the mail messages already received will still show in your Inbox. Any future emails from that address should move to Trash.

If new messages aren't moving to Trash after blocking the email address, the next best step is to contact Apple Support for further troubleshooting. You can reach them here: Get Support

You can also find the support phone number for your region at this link: Contact Apple for support and service - Apple Support

Best regards.

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Why are blocked contacts still coming into my iPad Pro inbox?