I bought my mom a phone. She passed away and we turned the service off. We were trying to reuse the phone but it says, "iPhone is disabled." I can't get a verification code. Want to reset phone and turn off passcode or reset it.
[Re-Titled by Moderator]
iPhone 12 Pro Max
For information about how to request access to a deceased family member's Apple accounts, and through this their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support
Or if you are fortunate enough to know where the receipt is located, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
For information about how to request access to a deceased family member's Apple accounts, and through this their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support
Or if you are fortunate enough to know where the receipt is located, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
KayRay33 Said:
"How delete or reset the iPhone's passcode?: I bought my mom a phone. She passed away and we turned the service off. We were trying to reuse the phone but it says, 'iPhone is disabled.' I can't get a verification code. Want to reset phone and turn off passcode or reset it."
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Getting in to a Locked Device:
Do you have access to her Apple Account and eMail account? If so, go here: If you Forgot the Passcode on your iPad, or your iPad is Disabled - Apple Support.
How delete or reset the iPhone's passcode?
