Macbook Pro random dropping wifi with Google wifi

I have been having an issue with loosing wifi on my MacBook pro (15" 2017 - A1707) for at least a year. When it happens everything else in the house still has internet/wifi and works. I loose access to the internet and cannot ping my Default gateway but my wireless says its still connected. I recently ripped out all my older Google APs and replaced them with 4 new Google Nest Wifi Pro APs. All AP are hardwired. I also removed a hodgepodge network I had consisting of an old cisco 3750 switch and replaced the whole thing with a Ubiquiti Dream Machine SE and a couple Unifi flex mini switches. I went with Ubiquiti because it was the cheapest way to get decent network monitoring from the fabric. I am a Cisco CCIE and generally know my stuff when it comes to networks. I also bought a new MacBook Pro M2 max. My MacBook never moves causing any roaming issues or anything - its on my desk in front of me. All this was replaced within the last 10 days. However, the problem is still occurring randomly. I cannot recreate it. Its sporadic - maybe a couple times a day and sometimes I don't notice it for several days (but that could be because I'm not using my MacBook during the outage). Outages last for 1-10 mins. On my old wireless setup I had a Guest SSID and i could switch to that and be back online pretty quick - on my newly rebuild network, I haven't turned on Guest yet just to keep stuff simplified. Every other device on my network seems to keep working fine when my MacBook wifi fails - leads me to believe its MAC related. A reboot seems to resolve the issue for a while - but it takes a few minutes to reboot and wifi normally comes back with a few minutes anyways.


Devices that I have on my network include...


-AppleTV - 3 of them

-a few ipads

-a few iphones

-couple apple watches

-Sonos Speakers - 6

-Reolink DVR (runs its own private LAN for cameras)

-Nest thermostat

-Some IoT devices like garage door openers, temp/humidity sensors etc

-HP Printer

-Lexmark Printer


no game consoles


I currently am running a single VLAN except for that private vlan that Reolink uses for cameras - its non routed.


I use "Family Wifi" to turn off the wifi to my kids iPads @ 9pm every night but this issue doesn't seem to correlate with that.


I saw a couple other threads on this but they are all no longer accepting replies.


Has anyone solved for this?


Since everything is now "new" - I am tempted to just start opening support tickets with all the manufactures until I frustrate them. :) I have spent in excess of $7k in the last 2 weeks replacing a MacBook, all APs, all switching and have nothing to show for it. Plus, working as a Senior engineer on enterprise networks - this stuff shouldn't kick my arse - yet here we are. LOL



Posted on Apr 19, 2023 6:43 PM

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Question marked as Top-ranking reply

Posted on Nov 1, 2023 12:34 AM

Dear @flytripper


Your AP's are configured to support the 160 MHz band feature and your MacBook is using it:


I'm experiencing comparable wifi dropouts when it's configured to use 160 MHz wide channels on crowded networks.

Suggest to disable the 160 MHz wide channels of 802.11ac in your AP configuration and retest.


Arguments and technical background of the 160 MHz topic:


Good luck,

bue


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37 replies
Question marked as Top-ranking reply

Nov 1, 2023 12:34 AM in response to flytripper

Dear @flytripper


Your AP's are configured to support the 160 MHz band feature and your MacBook is using it:


I'm experiencing comparable wifi dropouts when it's configured to use 160 MHz wide channels on crowded networks.

Suggest to disable the 160 MHz wide channels of 802.11ac in your AP configuration and retest.


Arguments and technical background of the 160 MHz topic:


Good luck,

bue


Apr 20, 2023 5:16 AM in response to flytripper

Are you suing ANY VPN features that you installed yourself? these do not provide additional protection form anything, but they absolutely DO muck up the connection is bizarre ways.


Any third-party Virus scanners? these will need to be removed to debug; consider NEVER re-installing them.


Hold the Option key while you click on the Wi-Fi icon on the menubar. This allows you see see some stuff pertinent to your situation.


The first is the snapshot of current wi-Fi operating parameters, like this older one. Please transcribe or screenshot and post.



the next is Wireless diagnostics. I suggest you open that, read the boilerplate reconmmencdations just to be sure something is not grossly wrong, then set it to MONITOR your connection, leave its window open and do do your work. If something blows up, you will get notified.


I suggest you skip the wireless diagnostics REPORT, intended to be senator an Apple Network engineer. it is a DUMP of every setting that could possibly influence wifi performance in any way, and so huge they compress it, and has nor human readable content.

Apr 25, 2023 6:36 AM in response to HWTech

HWTech wrote:

Have you tried running your laptop in Safe Mode to see whether you still get the intermittent drops? Software can definitely interfere with the WiFi on macOS....I've never seen this occur with any other OS.

I ran the laptop in safe mode overnight. While this is only a 12hr "test" window, previous monitoring has shown drops overnight so I would expect to see them. However, the testing last night showed ZERO drops - ran clean all night. I will run this overnight a couple/few more times to gain more confidence in the conclusion that "safe mode doesn't drop Wifi". If this is the case then its time to try to narrow down the differences between background apps that are running in normal mode vs not running in safe mode. Could still be iOS features that are disabled in safe mode also.


Ping Plotter saved the historical tests I had been running prior to booting into safe mode which made this comparison very clear.


Apr 28, 2023 10:15 AM in response to flytripper

so after a few more days of monitoring - I have made the following observations.


The issue was not captured during 12 hours of safe mode monitoring.

After I rebooted out of safe mode, the issue did not reappear for approx 24 hours

I am now 2-3 days since the reboot from safe mode and the issue has gotten progressively worse over time and is now occurring at roughly the same frequency as before the reboot.


A few other tests that i would like to do if i have enough time...

  • run in safe mode longer than 24 hours to see if i can capture the issue
  • as mentioned earlier, this is the second macbook that sees these issues. I want to run the older macbook, with monitoring, to see if the issue occurs on it still and if the issue is seen randomly or at the same times.


my tentative thoughts on these tests...

  • It seems to me that safe mode itself didnt have much of an impact but the process of rebooting seems to have flushed something in memory etc that resulted in better performance for at least 24 hours. To me this points to an Operating System issue. If I can find the time to leave my new macbook in safe mode long enough to capture a failure, then this would further prove this.

Jun 30, 2023 11:16 AM in response to sporkacus

<< At this point I think that there is something inherently wrong with the mesh capabilities of Google/Nest wifi product >


it is important that you change settings on the access points so that only the Main Router is providing IP addresses via DHCP service. Apple calls this "Bridge" mode, but other vendors use 'bridge mode' for a different feature, and every vendor seem to have their own name for Access Point only and NOT DHCP on the Access points.


--------

if you use Ping tests, are you using all-numeric IP addresses? if not, it is likely each Ping is preceded by a DNS lookup to translate that alphabetic name into an all numeric "internet phone number". The DNS lookup could be the weak link.


MANY networks set themselves up with the local Router as the (only) named DNS Server, which will then forward to stored DNS numbers in the Router as the secondary sources. Any weak link in that chain could give poor performance.


Some users have resorted to manually entering DNS Server address on their Macs for a variety of reasons, including performance issues. DNS numbers entered manually will override the ones in your Router (typically provided automatically by your ISP when your Router gets its IP address from the next upstream Router controlled by your ISP.)


System Preferences > network > wifi > (adnvanced) > DNS


¿what DNS numbers are shown there?

Aug 30, 2023 12:51 PM in response to flytripper

I have been having the exact issue, nest wifi with three APs, macbook pro, assorted devices, only the. macbook is an issue. It loses its IP address but stays connected. If I disconnect and reconnect, it gets and ip then immediately drops it. Resetting the AP usually helps. A friend with the issue was told by google to turn off ipv6, set up custom dns settings, and force upgrade the firmware, and that seems to have helped. I actually use my ipv6 unfortunately so haven't disabled it.

Apr 22, 2023 5:13 PM in response to flytripper

Pay attention to whether any household appliances turn on when you start to have the issue as appliances can interfere with a WiFi signal. Even USB3 devices can cause problems. Try disconnecting all USB devices to see if any of them are causing a problem.


If you are connecting via WiFi 6, then configure your network to an older protocol as you may be experiencing some issue related to WiFi 6. From everything you posted, this may be the most likely.


Have you tried running your laptop in Safe Mode to see whether you still get the intermittent drops? Software can definitely interfere with the WiFi on macOS....I've never seen this occur with any other OS.

Apr 24, 2023 7:48 AM in response to HWTech


Pay attention to whether any household appliances turn on when you start to have the issue as appliances can interfere with a WiFi signal. Even USB3 devices can cause problems. Try disconnecting all USB devices to see if any of them are causing a problem.

These "outage" occur at all hours of the day and night. I thought it maybe microwave related or maybe power surge related (HVAC) but no one is using microwave at 4am and I kept the HVAC off on a mild day and still saw this behavior.


If you are connecting via WiFi 6, then configure your network to an older protocol as you may be experiencing some issue related to WiFi 6. From everything you posted, this may be the most likely.


This issue was present before WiFi6. I only recently gained W6 capability because I upgraded/replaced all of my AP as a "throw crap at wall and see what sticks". Because of this, I am weary of chasing W6 for these reasons.


Have you tried running your laptop in Safe Mode to see whether you still get the intermittent drops? Software can definitely interfere with the WiFi on macOS....I've never seen this occur with any other OS.

I have not. Since this issue occurs sporadically, I can run safe mode over night and see if i catch a failure. That is assuming safe mode is going to let me use networking/wifi and my tools (PING PLOTTER) to catch this. I will report back on this experiment.



Jul 18, 2023 7:52 AM in response to Grant Bennet-Alder

what can be very helpful in a complex network or dense neighborhood is to look not just at what channel, but how much spectrum is consumed by each device that is using Wi-Fi, yours AND neighbors.


WiFi Explorer is an inexpensive tool that has a free trial. it can show Spectrum graphs like this one:




the users of those networks are not getting a lot done. their traffic is interfering all over the place.

Apr 20, 2023 12:51 PM in response to flytripper

RSSI of -40 suggests you are not far from your Router. if this is making you crazy, consider running an Ethernet cable. I have and use a Belkin USB-C to Gigabit Ethernet adapter (sold in the Apple store) and it works well.


Yours is the first posted snapshot showing Wi-Fi 6 working. Several users reported it does not work (which made me suspicious that they "were not holding it right".)


Your noise number is a little higher than I would have expected, given your reported isolation.


do your other access points have their 6GHz radios turned off, or are you seeing some competition for other access points? Wikipedia article on WiFi channels suggest there is exactly ONE 160 MHz channel, that occupies essentially the entire 6 GHZ band, while the 5 GHz band may have four or five at 80 MHz each.


Have you checked your Spectrum with an inexpensive Utility like WiFi explorer? it may reveal some unexpected cross talk from your other Access Points. This is what it regular (non-Wi-Fi 6 "spectrum" display looks like:



.



Apr 22, 2023 8:04 AM in response to flytripper

it occurred to me that if you have Access points capable of Wi-Fi-6e, they are very recent, and may be capable of 10G Ethernet as well.


If the cable you are suing is too long or too noisy, you could be seeing errors on your ethernet cabling. Do you have any way to check for Ethernet errors, or even see what speeds your accessPoint to Router cables are running at?

Apr 24, 2023 8:32 AM in response to flytripper

<< As for the "higher" interference - I would guess that is because I just have it sitting on top of some cables that are a mess and likely proving a tiny bit of faraday cage effect. >>


A classic debugging technique I use is, especially when 'stuck', whenever I discover anything out of the ordinary, whether it could cause the issue at hand or not, I fix it. Then I run the experiment again and check to see if the symptoms changed. Sometimes the symptoms can change (without fixing the issue) but it can provide more insight.


I suggest you clear the pile of cables near the Router and test again. Maybe something will be different. Not fixed, just different.

Nov 1, 2023 8:15 AM in response to foryouandyourcustomers-bue

<<. Is there a way to disable 160 MHz band usage on the end device side? >>


Yes, according to the Apple article cited below:


How to turn off Wi-Fi 6E mode on your device

For Wi-Fi 6E networks that use a single network name as recommended, if you experience any other issues with your use of the network, you can turn off Wi-Fi 6E mode when connected to that network. Your device will then no longer use that network’s 6GHz band. Use of Wi-Fi 6E on other networks isn't affected.


Mac

  1. Choose Apple menu  > System Settings, then click Wi-Fi.
  2. Click the Details button next to the name of the Wi-Fi 6E network you're connected to.
  3. From the pop-up menu next to Wi-Fi 6E Mode, choose Off. 


Use Wi-Fi 6E networks with Apple devices - Apple Support


.


Apr 24, 2023 7:57 AM in response to Grant Bennet-Alder

I have a cable tester and the cables test good. The AP are connected to a Ubiquiti Dream Machine SE and I can see that they are connected, from the switch perspective, at 1G/full. If this was a packet loss issue due to cabling, I would expect to see degradation, intermittent packet loss and not full blown outages occasionally. Here is what a 48 hour PING PLOTTER monitor looks like.


Nout sure how clear that JPEG is but the targets in order from top to bottom are...


apple.com

my gateway (192.168.86.1)

google DNS (8.8.8.8)


Anytime you see red across all 3 targets - those are the "outages" that I am chasing. And remember, only my Macbook seems to have these outages. My kids arent complaining about their ipads not working, my wife/kids arent complaining about the TV (streaming) not working during these "outages".


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Macbook Pro random dropping wifi with Google wifi

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