My contacts 'assigned photo' will not stay saved ?!?

I’ve been setting pictures for my contacts (which are synced via iCloud). I pick a photo, use the circular selection highlight to frame the person and then select done. Then that photo shows up in Messages which is what I want. However, except for a couple of them, the rest keep reverting back to either initials or a blank head. How can I get the assigned photos to stay in Contacts (and thereby Messages)? My iMac, iPad Mini and iPhone are all logged in with the same Apple ID for iMessage, too.

2019 iMac running Ventura 13.3.1

2022 iPad Mini 6th Gen running 16.4.1

iPhone SE 1st Gen running 15.7.5 [I know it's old but it still works!]


Is it a problem with using old and new software? I can't figure it out.

iMac 21.5″, macOS 13.3

Posted on Apr 19, 2023 6:45 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 21, 2023 3:58 PM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


4 replies
Question marked as Top-ranking reply

Apr 21, 2023 3:58 PM in response to smartblondegirl

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Apr 21, 2023 2:35 PM in response to smartblondegirl

Good day to you smartblondegirl, 


A couple things that would be helpful to know and allow us to further isolate - 

1. Does the issue persist regardless of which device you change the image on? If you’re not sure, let’s test that. We’re linking a couple articles with the how-tos below - 

Add or change contact pictures in Contacts on Mac

Edit contacts on iPad 


2. When you change the image, does that sync to iCloud? This you’ll check by logging on to the iCloud website and looking at the Contacts app there - iCloud


3. Does this happen with all contacts or specific contacts? 


Thanks. 

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My contacts 'assigned photo' will not stay saved ?!?

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