Classic albums keep showing up grey on Music app on iPhone but not on Mac. When selected it says not available in my region.

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Classic albums keep showing up grey on Music app on iPhone but not on Mac. When selected it says not available in my region.

Classic albums keep showing up grey on Music app on iPhone but not on Mac. When selected it says not available in my region. (I'm in Canada.)

For example: on the music app on my iPhone, these are not available:

The Joshua Tree by U2, except for track 11.

The Best of 1990-2000 by U2 - Half the songs are available and half are not.

So then I select "More by U2" and "Joshua Tree" is listed.

Select it and now all songs are available. Same for "The Best of 1990-2000"

I checked on the Music app on my Mac and they are all available.

This has to be a bug!

(And it's really annoying, because songs I love placed on my playlists suddenly become unavailable and don't get played.)

iPhone X, iOS 14

Posted on Apr 19, 2023 8:20 PM

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Answer 1

Eric_G1

Community Specialist

Apr 21, 2023 4:00 PM in response to Red-3

Hello Red-3,

Be sure to check for any available iOS updates for the affected iPhone, as that'll ensure it has the latest improvements/fixes applied. This page can help update if needed: Update your iPhone or iPad - Apple Support

Restarting the iPhone to give it a quick refresh can also help in some instances: Restart your iPhone - Apple Support

If neither of the above steps helped, you may try removing the affected albums/songs and re-add them. Then, try playing them again to see if they now play successfully. For this you may tap the (...) button next to the album or song and choose Delete from Library.

Cheers.

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Classic albums keep showing up grey on Music app on iPhone but not on Mac. When selected it says not available in my region.

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