Can't connect to Google Home with Wifi using iPhone 14 Pro

I have an iPhone 14 Pro running iOS 16.3.1, with Google Home installed I've been using it to control a range of Smart devices for many months.


Recently all devices became inactive (inaccessible) through my app, though my wife had no problem at all controlling them using an older iPhone.


I discovered that if I turned the wifi off, the devices were suddenly accessible again through my iPhone (my wife did not have any issue like this) – which was frankly bizarre.


I'm not aware of any updates to the iOS, or changes to the wifi settings before having these issues, though I suppose there must have been... this only affects my iPhone however when using WiFi. I can control devices using 4G and 5G, but obviously that's not ideal given I work from home I want the wifi on my phone to be used while around the house.


I've gone through the entire playbook of Google support, and as I say, my wife has no issue, so it's not a Google Home issue.


Other info:

I've a new Virgin Hub 5 installed, though the issues began before I installed this.

Everything else works just fine with Wifi, it's just Google Home that won't function.


Any thoughts anyone?

Thanks, Nick



Posted on Apr 20, 2023 1:14 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 20, 2023 8:46 AM

Hi, Yes I am, but I have now resolved the issue. I asked the Google Nest speaker why I couldn't connect my phone and it gave me the solution instantly (better than any help page I tried so far)... so am posting here in case it helps others.


Settings / General / Transfer or Reset iPhone / Reset

Then 'Reset Network Settings'


Everything is now working as it should

:-)

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8 replies
Question marked as Top-ranking reply

Apr 20, 2023 8:46 AM in response to Lawrence Finch

Hi, Yes I am, but I have now resolved the issue. I asked the Google Nest speaker why I couldn't connect my phone and it gave me the solution instantly (better than any help page I tried so far)... so am posting here in case it helps others.


Settings / General / Transfer or Reset iPhone / Reset

Then 'Reset Network Settings'


Everything is now working as it should

:-)

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Can't connect to Google Home with Wifi using iPhone 14 Pro

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