Does apple care that Mail rules are currently a complete failure?

Question

Level 1

5 points

Does apple care that Mail rules are currently a complete failure?

I have my rules set up correctly....they work when I right click and select "apply rules".

but quite frankly, thats not what they are there for - they are there to work automatically.

and they don't.

And I'm tired of going through all the levels of support ( I have a ticket somewhere) and the hoops of setting up test accounts and sending logs and etc. etc. etc...only ti have no one ever get back to me anyway.

they use to work automatically - they don't any more...plenty of others have reported the same issue.

When is this going be fixed?

Posted on Apr 20, 2023 6:02 AM

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Answer 1

Apr 20, 2023 7:27 AM in response to Daddo1

Rules are automatically applied to incoming email in the inbox. Once you move the email to junk, your second rule can no longer be automatically applied. Reverse the order of your rules.

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Answer 2

Apr 20, 2023 7:40 AM in response to Daddo1

I mean, rules are only automatically applied to incoming email in the inbox. Once you move an email to another email box, such as the junk email folder, rules are no longer automatically applied and must be manually applied.

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Answer 3

Apr 20, 2023 6:59 AM in response to Daddo1

I have several rules too, and they DO work, so my guess is that either there is something with the rules you use or, more likely, something peculiar to your system that plays a part in why rules are not working.

Can you give an example of a rule so we can test?

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Answer 4

dialabrain

Level 10

137,883 points

Apr 20, 2023 6:40 AM in response to Daddo1

Apple is not here but, the Mail rules I set up work when receiving new emails. Are you running Ventura 13.3.1?

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Answer 5

VikingOSX

Level 10

128,746 points

Apr 20, 2023 6:45 AM in response to Daddo1

Every Mail rule that I have configured is doing its job on Ventura 13.3.1. Mail rules will work automatically against incoming email that they are configured to filter, and upon adding a new rule, there is an apply dialog that will work against all existing Mail folder candidates for that rule.

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Answer 6

Daddo1 Author

Level 1

5 points

Apr 20, 2023 7:14 AM in response to Luis Sequeira1

sure:

if ALL of the following conditions are met:

message is junk mail

perform the following actions:

delete message

expected behavior... items marked as junk mail according to my junk mail settings will be deleted

adding too that up until about a year ago this worked as expected ..then all of a sudden, not ... hours spent with level 2 support yields no help

occurring behavior: items marked as junk mail are moved to my junk mail folder... when I right click on them and select "apply rules" they are deleted

yes - latest version of Ventura .... there are other devices using the same iCloud account - iPhone, another Mac (also on Ventura 13.3) and a Mac mini frozen on high Sierra ..but when deleting off the server all of these accounts reflect the deletion - so I only need the rules running on one machine ..whihc was always the case until it wasnt

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Answer 7

Daddo1 Author

Level 1

5 points

Apr 20, 2023 7:52 AM in response to BobTheFisherman

yes - im NOT moving them to the junk mail box....

I have no idea why these end up in my junk folder...

I have "enable junk mail filtering" selected
"When junk mail arrives" I an using "perform custom actions (click advanced to configure)"

- under advanced I have:
- if all of the following conditions are met:
  - sender is not in my previous recipients
  - message is junk mail
- Perform the following actions
  - delete message

(so this is yet another rule that does not work)

I have "filter junk mail before applying my rules" UNSELECTED

Ive tried turning enable junk Mal filtering both off and on - neither setting is having a positive affect on what im trying to do.

Again, I appreciate the help ... let me give you the outcome I want and you tell me how to set it up...

Desired outcome: Mail identified by junk mail headers is deleted upon entry into inbox

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