Apple Savings won’t allow me to withdraw ?

I also got denied a transfer from my Apple Savings into my Apple Cash, which was supposed to be used to pay my Apple Card balance. Just got off the phone with a "Goldman Sachs agent" -- well, actually 3 agents and then my wanted to transfer me to a 4th. They claimed my transfers were denied because the money from Apple Savings would need to transfer out back to my originating source (my bank checking account), not go into Apple Cash. They asked why I was withdrawing money, I said to pay my Apple Card, they said I could pay my Apple Card with my Apple Savings, but that is not a payment option when paying my Apple Card. Trying to confirm that I would need to request a withdrawal from Apple Savings to my bank checking account, the "agent" said the would need to call my bank to confirm I was the account holder--which seems so darn scammy!! It would've been the exact same originating account that already caused the denial of withdrawal into Apple Cash because it wasn't the originating funding source (which would have been my bank checking account). This whole thing feels very sus, very fishy, very bad. Why can't I pay my Apple Card with my Apple Savings? Why can't I transfer my Apple Savings into my Apple Cash to pay my Apple Card? Why would Goldman need to verify my bank to authorize a withdrawal from my Apple Savings into the same bank account where some of my Apple Savings deposits originated? When the banking info is exactly the same from the originating account to the withdrawal account?!?? This feels like something not good is happening.

just, FYI, and I’m having this issue now, even when you try to withdraw, that will take another forever!!! I’m at 7 business days and counting on money I withdrew from Apple Savings into another external savings account (mind you also with Goldman Sachs). The transaction is still “in progress.” Opening this account was the worst idea on my end!

That’s covered in the Apple Savings Deposit Agreement. You can find a copy of it in Savings Account section of your Apple Card in your Wallet app. You can find it in Account Details > Terms & Conditions.

Here is what the Deposit Agreement states about availability of funds.

>> Funds Availability

This section explains when deposits to your Account are available for withdrawal.

DELAYED AVAILABILITY

To the extent we accept a check, we may delay the availability of funds. During the delay, funds will not be available for withdrawal, but interest will accrue and be paid on the deposit.

DAY OF DEPOSIT

Except as otherwise described in this Agreement, if we receive a deposit before 9:30 pm ET on a Business Day, that Business Day will be the day of your deposit. If we receive a deposit after 9:30 pm ET on a Business Day or on a non-Business Day, the deposit will be considered received on the next Business Day.

AVAILABILITY OF ACH TRANSFERS

Funds received by ACH Transfer initiated through Apple Wallet from a linked external account will generally be available 5 Business Days after you initiate the ACH Transfer, but may be available earlier.

Funds received by ACH Transfer initiated from an external account to your Account will generally be available on the Business Day we post the deposit.

AVAILABILITY OF APPLE CASH TRANSFERS

Funds received by Apple Cash Transfer will typically be available the same calendar day you initiated the Apple Cash Transfer.

AVAILABILITY OF CHECK DEPOSITS

Accepted checks will be subject to the funds availability timelines outlined in this Availability of Check Deposits section.

Special Checks

For U.S. Treasury or other government checks, certified checks, teller checks, and cashier’s checks (“Special Checks”), up to $5,525 will be available the next Business Day after the day of deposit, and the remainder on the sixth Business Day after the day of deposit, unless an exception applies.

Other Check Deposits

For checks other than Special Checks, up to $225 will be available the next Business Day after the day of deposit, and up to $5,525 will be available on the second Business Day after the day of deposit, unless an exception applies. Any remaining funds will generally be available on the sixth Business Day after the day of deposit.

Exceptions

Funds you deposit by check may be delayed for a longer period if:

• You are a new customer;

• You deposit a single check or multiple checks totaling more than $5,525 on any one day;

• You redeposit a check that has been returned unpaid;

• Your Account is repeatedly overdrawn;

• We believe the deposit will not be paid; or

• There is a business interruption, such as failure of computer or communications equipment.

We will notify you for any of the above reasons and tell you when the funds will be made available, which is generally no later than the sixth Business Day after the day of deposit.

Page 9/15 Goldman Sachs Bank USA. Member FDIC.

New Customers

For purposes of this section, you are generally considered a new customer during the initial 30 calendar days after you make your first deposit in your first account you open with us. You will not generally be considered a new customer, however, if you already have an account open with us at the time you open a new account. For new customers depositing checks other than Special Checks, up to $225 will be available the next Business Day after the day of deposit and the remainder will be available on the sixth Business Day after the day of deposit, unless an exception applies.

We’ll consider a check deposit received on the day it arrives at the address for Check Deposits listed at the beginning of this Agreement subject to the above availability of funds. <<

If you need additional assistance please contact Goldman Sachs Bank.

CONTACTING — Goldman Sachs Bank 

Using Messages; chat with an Apple Card specialist 

Call toll-free at 877-255-5923; or

Write to: Goldman Sachs Bank, Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.

I reviewed the Deposit Agreement again and I think the pertinent section is below.

>> AVAILABILITY OF ACH TRANSFERS

Funds received by ACH Transfer initiated through Apple Wallet from a linked external account will generally be available 5 Business Days after you initiate the ACH Transfer, but may be available earlier. <<

I suspect your transfer was ACH. In the future you may be able to work around the delay by depositing funds to Apple Cash and then to Apple Savings.

Just had an absolutely ridiculous experience where Apple Savings wouldn't let me withdraw to one of the bank accounts on file as it wasn't the account the funds originally came from. They said the account hasn't been verified that I'm the owner (I have two bank accounts I use to pay my Apple Card), despite the fact that I pay the Apple Card from the same account.

In short, Apple is willing to take my money to pay my card but not actually return my funds to that bank account.

The customer service rep said Apple Card and Apple Savings are two different things, to which I explained it's in the same app to the consumer and Savings and Card are all in the same place as an end user.

Very un-Appley and disappointing.

Have your verified your identity for Apple Cash?

Identity verification for Apple Card or Apple Cash - Apple Support

Transfer money in Apple Cash to your bank account or debit card - Apple Support

Use a debit card to add money to Apple Cash

By default, your Apple Cash balance is used to send money. If you don't have enough money in your Apple Cash balance to send the payment, you can pay the remainder with a debit card in Wallet. You can see which card is being used on the confirmation screen.

Learn how to add a debit card to Wallet if you don't have one added.

I clicked on me too because I thought it was a comment section. I'm just trying to find out if it'll be accessable when necessary before I start saving for years. It looked like a button to open up the comments to me.

I saw me too and thought it was a comment not part of a survey so I clicked on it thinking there was more to the story and saw that it tallied my response. Now I know how this conversation thread works.

I get it now. Thanks for the reply. I opened my account within minutes of it being available and have no issues with my Apple Savings account. I’m glad you’ve got it figured. Out. We’re always happy to try and help.

I am day 7 (working day now). Still says "Pending...".

The support folks on the 877 number keep saying the same thing: It's marked as posted on their end but on my wallet, it's clearly been in "Pending..." or "In Progress..." since May 13th.

I am trying to withdraw to a connected and verified account to which I had previously successfully withdrawn. So, I don't know what the hold up is.

I agree it's frustrating not to see the funds in the apple savings nor in the destination for such a long time.

Anyone had any luck after being in limbo for 7 working days? Thanks.

Same experience as the above. Just called both my external bank and Apple Savings. External bank doesn't see any incoming transfers and they can't do anything to help. Apple Savings rep told me if the withdrawal is not successful by the 6th or 7th business day it will reverse and put the money back into your Apple Savings account. I'm hoping this is true and will wait another couple days.

Thought I would share in case it helps anyone else.

OK. That's good to know. There is dispute process as well which could be used if all else fails.

I think it's a matter of time which is hard when your life is busy esp. with summer coming around and if we have to travel internationally where reception is sketchy at best to keep following up on.

Keep us posted when you do see the money back in your savings account and we will do the same. It will give us an idea how long things could take.

Today is the 8th business day and I do see the funds have been put back to the Apple Savings account. The status is "declined" and no longer in "pending..."

That's a relief.

Lesson learned: The money should be withdrawn to the same account from where it was funded. Not to any connected and verified account but to the same funding account. The only problem with that is the funding account may not be in your name. So, I guess that's where the apple cash work around comes in where you first move the apple savings funds to apple cash and then get it out to any account that may not necessarily be in your name.