When I open the Apple TV app on my smart TV, it will start the show and then freeze and says video not available. It’s the only app that’s doing it. I’ve run the troubleshooting and it says everything is fine, I’ve restarted the app and have tried logging out and back in. Any suggestions?
Hello Babycakes4296,
We see you've posted about the Apple TV app not working properly while you are watching a show. You mentioned already restarting the app. Are you referring to resetting it? If not, try those steps first: Reset the Apple TV app - Apple Support
1. In the Apple TV app, navigate to Settings.
2. Go to Reset, then select Reset.
3. Resetting the Apple TV app restores it to original settings and removes your personal information, TV shows, and movies from the smart TV.
If the issue still persists, you may need to remove the app using instructions from your Smart TV manufacturer and reinstall the app. That will often resolve most issues with an app like this.
Reply back with any further questions.
Take care.
Hello Babycakes4296,
We see you've posted about the Apple TV app not working properly while you are watching a show. You mentioned already restarting the app. Are you referring to resetting it? If not, try those steps first: Reset the Apple TV app - Apple Support
1. In the Apple TV app
2. Go to Reset, then select Reset.
3. Resetting the Apple TV app restores it to original settings and removes your personal information, TV shows, and movies from the smart TV.
If the issue still persists, you may need to remove the app using instructions from your Smart TV manufacturer and reinstall the app. That will often resolve most issues with an app like this.
Reply back with any further questions.
Take care.
Apple TV app won’t play my show.
