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Can't get past login screen. I'm setting up macbook pro and see a user name that I think is wrong. Maybe I used my name instead of email? Password provided by seller doesn't work. My apple password doesn't work and there are no tabs to get to settings. What can I do?


Posted on Apr 21, 2023 6:41 AM

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Posted on Apr 21, 2023 7:15 AM

if the seller gave you a password then that would match the sellers user, not your appleID or otherwise user

then if the sellers user is admin you can create a new admin and remove the sellers user


before selling the device the seller should've followed the following steps

What to do before you sell, give away, or trade in your Mac - Apple Support

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Question marked as Top-ranking reply

Apr 21, 2023 7:15 AM in response to mivoice

if the seller gave you a password then that would match the sellers user, not your appleID or otherwise user

then if the sellers user is admin you can create a new admin and remove the sellers user


before selling the device the seller should've followed the following steps

What to do before you sell, give away, or trade in your Mac - Apple Support

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