Trouble FaceTime
I’ve never had this problem when I ft. But all of a sudden it’s not letting me, ft people, saying the contact card isn’t available for ft.
iPhone 11, iOS 14
Question marked as
User profile for user:
justin_900
User level:
Community Specialist
Hello Stephcastillo,
Welcome to Apple Support Communities!
We want to help resolve the error so you can make FaceTime calls again.
Try these steps first to help isolate and resolve the issue:
"If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:
- Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection.
- Learn more if you're using router, firewall, or security software that restricts internet access.
- If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
- Go to Settings > FaceTime and make sure that FaceTime is on.
- If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
- If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
- Make sure that you have the correct phone number or email address listed.
4. Go to Settings > General > Date & Time and turn on Set Automatically.
6. Update your device to the latest version of iOS or iPadOS."
This Apple Support page has the full details and more steps to take: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
If the error continues after those steps, please reach out to an Apple Support Advisor for further assistance: Apple Support
We hope this helps to correct the issue causing the error message so you can use FaceTime again.
Cheers!