Transferring Photos

“The device attached is not functioning” is shown whenever I try to transfer photos from my iPhone to my laptop. No matter how many times I restart, change laptop or usb cab still does not work.

what can I do?

iPhone 13 Pro Max, iOS 16

Posted on Apr 22, 2023 12:47 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 22, 2023 8:33 PM

Hi Appl3l3arn

welcome to the Apple Community.


Re: “The device attached is not functioning”


Wondering whether this photo-transfer is to a Mac laptop or PC, and which MacOS or Windows OS version is installed.


You might want to try restarting your laptop:

Eg:

To restart a Mac,

choose Apple Menu (black Apple, on left in top menu bar) > Restart


For PC : Start > Power button > select Restart

____________________________________________________________


You could check your iPhone's iOS is up-to-date:

(Remember to back-up first, if you need to update)

About iOS 16 Updates - Apple Support says 16.4.1, is newest update.

______________________________________________________________


Re: "Transferring Photos"


Maybe check this article below for tips:

Connect iPhone and your computer with a cable - Apple Support


Apple support have this article below online that may help:

How to: Transfer photos and videos from your iPhone or iPad to your Mac or PC - Apple Support

or

You might want to scroll to:

"More ways to transfer photos and videos to your computer"

at the bottom of the above article:

___________________________________________________________


Trouble-shooting:

If your computer doesn't recognize your iPhone or iPad - Apple Support


In the discussion thread on a similar issue :

iPhone X "A device attached to the system… - Apple Community

Alec gives a tip that helped others with the issue:

says:

"Try This:

Settings > Photos > Where it says "Transfer to Mac or PC" Select "Keep Originals" "


All the best :-)

1 reply
Question marked as Top-ranking reply

Apr 22, 2023 8:33 PM in response to Appl3l3arn

Hi Appl3l3arn

welcome to the Apple Community.


Re: “The device attached is not functioning”


Wondering whether this photo-transfer is to a Mac laptop or PC, and which MacOS or Windows OS version is installed.


You might want to try restarting your laptop:

Eg:

To restart a Mac,

choose Apple Menu (black Apple, on left in top menu bar) > Restart


For PC : Start > Power button > select Restart

____________________________________________________________


You could check your iPhone's iOS is up-to-date:

(Remember to back-up first, if you need to update)

About iOS 16 Updates - Apple Support says 16.4.1, is newest update.

______________________________________________________________


Re: "Transferring Photos"


Maybe check this article below for tips:

Connect iPhone and your computer with a cable - Apple Support


Apple support have this article below online that may help:

How to: Transfer photos and videos from your iPhone or iPad to your Mac or PC - Apple Support

or

You might want to scroll to:

"More ways to transfer photos and videos to your computer"

at the bottom of the above article:

___________________________________________________________


Trouble-shooting:

If your computer doesn't recognize your iPhone or iPad - Apple Support


In the discussion thread on a similar issue :

iPhone X "A device attached to the system… - Apple Community

Alec gives a tip that helped others with the issue:

says:

"Try This:

Settings > Photos > Where it says "Transfer to Mac or PC" Select "Keep Originals" "


All the best :-)

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Transferring Photos

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