Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

PC file transfer suddenly stops

I'm trying to transfer photos to my PC, and it starts (says it will take 8 minutes) and then goes for about 2 minutes and suddenly stops. No error message or anything. Just stopped, and of course only a few files transferred.


IPhone 13 with OS 16.5

Windows 11 PC

iPhone 13

Posted on Jun 6, 2023 10:37 PM

Reply
3 replies

Jan 14, 2024 5:25 AM in response to cleetus8

one step ( that tried so far) is to keep the screen of the iphone actice during transfer. It works for me fine and all transfers finished. When i left screen locked all transfers interrupted with "unreachable device" message. Its funny that this disconnection issue relates to iphone device and there is no reply from apple regarding the problem. I guess that iTunes might be the only solution-can i transfer photos to PC through iTunes?

PC file transfer suddenly stops

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.