Refund Fraudulent charges on Apple Card

3000 dollars worth of fraudulent charges on Apple Card


[Re-Titled by Moderator]

iPhone 13, iOS 16

Posted on Apr 22, 2023 2:24 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 22, 2023 2:34 AM

Sorry to learn you’re experiencing issues. Let’s start with the basics and continue to starting the dispute process.


How to dispute a charge on your Apple Card


  1. On your iPhone, open the Wallet app. On your iPad, go to Settings and tap Wallet & Apple Pay.
  2. Tap Apple Card.
  3. Under Latest Transactions, find and tap the transaction that you want to dispute.
  4. Under Transaction History, tap the transaction again.
  5. Tap Report an Issue.
  6. Select the issue that you're experiencing, then tap Continue.
  7. Tap Continue to Chat. 
  8. When a pre-written message opens in the Messages app, tap the Send button .


After you send a Message, you'll either receive a form requesting more details about your dispute, or you'll be directed to an Apple Card Specialist. If you receive a form, you must fill out and submit it in order for Goldman Sachs to receive and investigate your dispute.


If the transaction says Apple


If the charge that you want to dispute says Apple, you can request a refund for apps or content that you bought from Apple.


Additional information at link below.


Dispute a charge to your Apple Card - Apple Support


2 replies
Question marked as Top-ranking reply

Apr 22, 2023 2:34 AM in response to cindyhoo

Sorry to learn you’re experiencing issues. Let’s start with the basics and continue to starting the dispute process.


How to dispute a charge on your Apple Card


  1. On your iPhone, open the Wallet app. On your iPad, go to Settings and tap Wallet & Apple Pay.
  2. Tap Apple Card.
  3. Under Latest Transactions, find and tap the transaction that you want to dispute.
  4. Under Transaction History, tap the transaction again.
  5. Tap Report an Issue.
  6. Select the issue that you're experiencing, then tap Continue.
  7. Tap Continue to Chat. 
  8. When a pre-written message opens in the Messages app, tap the Send button .


After you send a Message, you'll either receive a form requesting more details about your dispute, or you'll be directed to an Apple Card Specialist. If you receive a form, you must fill out and submit it in order for Goldman Sachs to receive and investigate your dispute.


If the transaction says Apple


If the charge that you want to dispute says Apple, you can request a refund for apps or content that you bought from Apple.


Additional information at link below.


Dispute a charge to your Apple Card - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Refund Fraudulent charges on Apple Card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.