You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Recovery key

I’ve forgotten my Apple ID password, put the trusted phone number in and it’s asked me for a recovery key which I’ve never been told anyone know how I can log into the account as it has stuff I don’t want to lose

iPhone 7, iOS 15

Posted on Apr 22, 2023 12:53 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 22, 2023 3:09 PM

From: How to generate a recovery key - Apple Support


- With two-factor authentication (the current security system) and an Apple device, you have the option to generate a recovery key to help improve account security.

- A recovery key is a randomly generated 28-character code that you can use to help reset your password or regain access to your Apple ID.

- You can generate a new recovery key from Settings or System Preferences on a trusted device signed in with your Apple ID." See the article for details about how to do this on different types of equipment (Apple equipment only).

- If you forget your Apple ID password and do not know your recovery key, you can try to regain access using your trusted device protected by a passcode.

- When you generate a recovery key, you can't use account recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ).

- "Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. If you lose both of these items, you could be locked out of your account permanently."

- Read the article for more details.


1 reply
Question marked as Top-ranking reply

Apr 22, 2023 3:09 PM in response to Josh6930premium

From: How to generate a recovery key - Apple Support


- With two-factor authentication (the current security system) and an Apple device, you have the option to generate a recovery key to help improve account security.

- A recovery key is a randomly generated 28-character code that you can use to help reset your password or regain access to your Apple ID.

- You can generate a new recovery key from Settings or System Preferences on a trusted device signed in with your Apple ID." See the article for details about how to do this on different types of equipment (Apple equipment only).

- If you forget your Apple ID password and do not know your recovery key, you can try to regain access using your trusted device protected by a passcode.

- When you generate a recovery key, you can't use account recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ).

- "Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. If you lose both of these items, you could be locked out of your account permanently."

- Read the article for more details.


Recovery key

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.