I have a very faint horizontal and vertical line (looks like a cross) with a very tiny red dot where the two lines intersect. I’ve tried shutting down and restarting, but the lines are still there.
Any suggestions on how to get rid of them? Thx
iPad Pro, iPadOS 16
Do these faint lines run centrally vertically and horizontally through the centre of the screen? If so, this may be a structural element of the screen.
Otherwise, you can easily determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...
When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the lines are visible in the screenshot, the something other than hardware will be the cause. Viewing the images on a different screen can often be helpful.
Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with non-central screen defects - if present.
Take a screenshot on your iPad – Apple Support
If the test indicates that a hardware fault (as, given your description this is very likely) a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:
Do these faint lines run centrally vertically and horizontally through the centre of the screen? If so, this may be a structural element of the screen.
Otherwise, you can easily determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...
When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the lines are visible in the screenshot, the something other than hardware will be the cause. Viewing the images on a different screen can often be helpful.
Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with non-central screen defects - if present.
Take a screenshot on your iPad – Apple Support
If the test indicates that a hardware fault (as, given your description this is very likely) a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:
SL73 Said:
"Vertical and horizontal lines on iPad Pro 3rd gen screen: I have a very faint horizontal and vertical line (looks like a cross) with a very tiny red dot where the two lines intersect. I’ve tried shutting down and restarting, but the lines are still there. Any suggestions on how to get rid of them? Thx"
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Your Screen is Failing:
From what you have reported, your screen is apparently failing. So, It is time for a new screen. If you have not had this replaced, then it might be replaceable by Apple, free of charge --but that it Apple's call.
Perhaps this is a Faulty Device?:
How old is this iPhone? Note that you have a one-year, out-of-the-box, limited-warranty with this. So, if it is covered under warranty, then see if you can get the screen replaced. Being faulty, it likely would be nothing on you. Ask Apple Support for a new screen.
Apple Contact Us Info:
SL73 Said:
“Vertical and horizontal lines on iPad Pro 3rd gen screen: […]The first time was cleared up with an update download; didn’t work this time.[…]”
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You are welcome.
Report this Bug Fix to Apple:
Do your Part: Provide Apple with feedback on this, letting them know about this issue. Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come.
To reiterate, if the test indicates that a potential hardware fault, a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:
Hi, thanks for your reply. This is the second time this happened. The first time was cleared up with an update download; didn’t work this time. Don’t understand why an iPad Pro that’s only 7 months old would have a screen fail, but off to Apple I’ll go.
Thx again
Hi LotusPilot, thx for your reply. I tried taking a screenshot as you suggested and the lines are still there in the screenshot. I also did an apple system update, but that didn’t resolve the issue either, so it’s hard to determine what the cause is.
Appreciate your input
Thx Lotus for your Apple Store help recommendations. Only snag, I live in Mexico and they’re not readily available.
Gracias, buen dia!
Vertical and horizontal lines on iPad Pro 3rd gen screen
