problem loading content in icloud
It has been showing an error loading content for several weeks.
Windows 11 + Chrome/Edge/Firefox browsers (updated)
DNS set to 8.8.8.8, 8.8.4.4
No add-ons in browsers (ADblock...)
Windows, Windows 10
Question marked as
User profile for user:
OrigamiFan1
User level:
Community Specialist
Hi iJR13,
For help with iCloud for Windows, you can also check to see if any security software may be causing an issue. The information below found in the article here will get you started. Resolve issues between iCloud for Windows or iTunes and third-party security software
"How to tell if your security software might be causing an issue
Security software created by companies other than Apple can prevent iCloud for Windows or iTunes from connecting to Apple servers or to devices. Sometimes, you might see a numeric error message when you sync, update, back up, or restore your device.
If your security software is causing an issue with iCloud for Windows
- You can't sign in with your Apple ID.
- You see "Verification Failed: An unknown error occurred" or "An error occurred during authentication. Please try again."
- You see "Your setup couldn't start because your username or password is incorrect" or "Your setup couldn't be started because the iCloud server stopped responding."
- iCloud services won't update. "
You can also check to make sure no ports are blocked with the help of the article here: TCP and UDP ports used by Apple software products
If you're able to test on a different network or in a different user account and the issue continues, reach out to Apple directly to further assist.
Best.