Remote shutter problem

Hello Grandpaddymick,

Thank you for reaching out to Apple Support Communities.

These steps should help you with your pairing issue:

If your Bluetooth accessory won't pair or connect to your iOS or iPadOS device, learn what to do.

"Try these steps first

To get help pairing a Bluetooth accessory, like a wireless keyboard, to your iOS or iPadOS device:

1. Make sure that your Bluetooth accessory and iOS or iPadOS device are close to each other.
2. Turn your Bluetooth accessory off and back on again.
3. Make sure that your Bluetooth accessory is on and fully charged or connected to power. If your accessory uses batteries, see if they need to be replaced.
4. If there's an app that you use with the Bluetooth accessory, go to Settings > Privacy & Security > Bluetooth on your iOS or iPadOS device, and make sure that you've turned on Bluetooth for the app.

If you still can't pair or connect your Bluetooth accessory

• If you previously connected your Bluetooth accessory to your iOS or iPadOS device, unpair the accessory, put it back in discovery mode, then try to pair and connect it again.
• If you can pair your accessory with some devices but not your iOS or iPadOS device, unpair the accessory from your other devices. Then try to pair with your iOS or iPadOS device again.
• To find out whether your accessory is compatible with your iOS or iPad OS device, contact the manufacturer of the accessory.
• If you still have any of these issues, contact Apple Support:
  • You can’t turn on Bluetooth or the setting is grayed out.
  • You can’t connect any Bluetooth accessories with your device.
  • The accessory manufacturer confirmed that your accessory is working correctly."

More details can be found here: If you can't connect a Bluetooth accessory to your iPhone or iPad

If the issue persists, can you provide a few more details. What is your exact iOS version? Are you still able to pair with your old iPhone? Also, have you contacted the manufacturer?

Cheers!

It has to be a problem with iPhones, perhaps the most recent update. My Bluetooth used to work perfectly fine with my Snapchat app, but now it only turns the volume up. It works perfectly fine with my iPhones camera, but not with any other apps.

I’m currently facing the same problem on my Snapchat. Looking to see if there is a way to change it in the settings. It’s annoying when you click the button for a picture on Snapchat, the volume goes either up or down.

My remote shutter does not work in Snapchat. I have researched and scoured settings. The app is accessing my camera for photos. The remote shutter works on my camera. On the app it only turns my volume up. It doesn’t make sense. I see others have this issue. The only response I’ve seen is about pairing the Bluetooth. My device pairs just fine. I also followed the instructions to check the pairing on the app. It did help at all. I’m frustrated to say the least.

Mine works on my iPhone original camera but mine not working on my Snapchat camera it keeps turning my phone volume up in down on Snapchat

My remote turns my ringer volume up and down

Were you ever able to resolve this issue? Please share if you have.

It's not Bluetooth dummy its Snapchat that's the problem. It's been two years and nobody can figure it out? Can someone figure out why Snapchat won't allow the connectivity.

Why don't you ask Snapchat?

It’s not Snapchat because mine worked perfectly unti the most recent iPhone update.