Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Stolen phone / changed password

How can I add a device to my devices? My husband was using a iPhone of mine and it was stolen recently and the Apple ID was changed. I call my service provider and had the service transfer to another phone that I own. If I add the phone that now has the service added to my devices can I use or create a Apple ID so I Can unlock the phone? Or can I get pass login information storedfrom iCloud ?

Posted on Apr 23, 2023 7:26 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2023 7:58 AM

You can simply log in using your Apple ID.


For the ID to be changed, the thief would need to be able to authenticate into your device using Touch ID or Face ID (or know your passcode). That seems unlikely depending on the circumstances. See also, If you think your Apple ID has been compromised - Apple Support to try to regain access to your ID if they somehow gained access to yours and changed the password.


3 replies
Question marked as Top-ranking reply

Apr 23, 2023 7:58 AM in response to Karalot4u

You can simply log in using your Apple ID.


For the ID to be changed, the thief would need to be able to authenticate into your device using Touch ID or Face ID (or know your passcode). That seems unlikely depending on the circumstances. See also, If you think your Apple ID has been compromised - Apple Support to try to regain access to your ID if they somehow gained access to yours and changed the password.


Apr 23, 2023 8:13 AM in response to muguy

The phone that has the service now was also stolen but was recovered using find my phone app. It has only been four months since the that that was recovered and the iPhone 13 that now has been stolen. I definitely know what the Apple ID was on the iPhone 13 I purchased was correct and had to have been changed because I tried to locate it on find my phone app and it wouldn’t accept the Apple ID I had!

Stolen phone / changed password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.