Credentials to authenticate device after factory reset

halim144:

This is not the answer you were hoping for:

Since that’s NOT your eMail on the screen, the bottom line is that your iPad is locked to a previous owner and will remain unusable to you until THAT owner “releases” the lock.

How to remove Activation Lock - Apple Support

Any subsequent good faith purchase of the device is irrelevant.

The fact remains that the iPad was NOT properly prepared by the prior user to be used by the subsequent user - YOU.

Here’s some background on what you’ve encountered:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Hmm… do you have any other Apple devices that you could open find my on? If it shows the iPad that your trying to log into you need to log out of it remotely from https://appleid.apple.com/

It sounds a lot like your iPad is “Activation Locked” to a previous owner.

Is YOUR AppleID displayed on the screen requesting password entry ?

How long have you had this iPad before you factory reset it?