iPhone 12

the iphone12 became damaged today and pretty sure meds to be replaced through insurance.

What is the next step?

iPhone 12, iOS 16

Posted on Apr 23, 2023 8:23 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2023 8:29 PM

File a claim if you have AppleCare+ with Theft and Loss coverage. Click here --> File a claim if you have AppleCare+ with Theft and Loss coverage - Apple Support


If your insurance is with another company, contact them for how to proceed.

3 replies

Apr 23, 2023 9:20 PM in response to puppyluve

Hi,


First, you will need to confirm the coverage status of your device. This will provide you accurate service pricing, and available service options.


Go to checkcoverage.apple.com and enter your serial number to confirm the coverage status. If you are able to navigate to the Settings app on that device despite the damage, you can also check your coverage status in Settings > General > About > Coverage.


If you have AppleCare+, AppleCare+ Theft & Loss, AppleCare Services, OR the device is Out of Warranty (Coverage Expired), see iPhone Repair & Service for estimated pricing based on the type of damage the device has. After confirming the device model and the type of service needed, you will see estimated pricing for service with AC+ coverage, as well as if the device is OOW. If you want to proceed with service, you can use getsupport.apple.com, the Apple Support app, or contact Apple Support.


If you see Coverage Expired, this means your device is out of warranty. It does not necessarily mean you do not have coverage. If you set up mobile protection insurance with your carrier that is completely separate and unrelated to AppleCare+ coverage, you would be eligible for service through your carriers partner insurance provider. These coverage types would never appear in Settings or online due to it being a third-party provided insurance for the affected device. If this is the case for you, contact your carrier.


I do not see anything in your original question regarding theft and/or loss of the device, but if that is the case, please clarify and i will provide those resources for you as well.


Hope this helps.

Apr 23, 2023 8:43 PM in response to puppyluve

puppyluve Said:

"iPhone 12: the iphone12 became damaged today and pretty sure meds to be replaced through insurance. What is the next step?"

-------


Troubleshooting iPhone Damage:

How exactly has it become damaged? Is there physical damage? Or is there digital damage (software bugs)? If a software bug, then contact the Developer. You'll find their Contact Us info in the app's site of the App Store.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.