iPhone exploded, seeking replacement

Question

iPhone exploded, seeking replacement

My iPhone exploded while I was sleeping. Can I get a replacement? I have insurance, and I haven't even had the phone for a year.

Posted on Feb 10, 2026 8:11 AM

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Answer 1

Feb 10, 2026 8:22 AM in response to Abdualrhmanshamsan

You had insurance through whom, exactly? If you purchased an AppleCare+ Plan through Apple directly, contact Apple directly --> Contact - Official Apple Support

If you have insurance through someone else, you need to contact them.

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Answer 2

KiltedTim

Level 10

238,276 points

Feb 10, 2026 8:22 AM in response to Abdualrhmanshamsan

Contact the issuer of the insurance.

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Answer 3

Feb 10, 2026 8:22 AM in response to Abdualrhmanshamsan

You should contact Apple Support. There is a link at the bottom right of every page of the forums.

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Answer 4

Bob Timmons

Level 10

198,952 points

Feb 10, 2026 8:24 AM in response to Abdualrhmanshamsan

Is your insurance with AppleCare? If yes, contact Apple Support Support

Is your insurance with another company? If yes, contact that company for instructions on how to proceed.

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iPhone exploded, seeking replacement

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