Why is one of my AirPods not connecting

Why is one of my AirPods not connecting


Posted on Apr 23, 2023 9:05 PM

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Question marked as Top-ranking reply

Posted on Apr 25, 2023 9:27 AM

Hi leilanie211,


We're unable to speculate why one of your AirPods is not connecting, however, we can share steps to isolate and potentially resolve the issue. Get started here: If your AirPods won't connect - Apple Support


If you can't connect to your iPhone, iPad, or iPod touch

1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8. Test your AirPods. If you still can't connect, reset your AirPods.

Should the issue persist after these steps it is likely your AirPods will require service. You can review options available in your region and potentially see an estimate here: AirPods Repair & Service - Apple Support


Regards.

1 reply
Question marked as Top-ranking reply

Apr 25, 2023 9:27 AM in response to leilanie211

Hi leilanie211,


We're unable to speculate why one of your AirPods is not connecting, however, we can share steps to isolate and potentially resolve the issue. Get started here: If your AirPods won't connect - Apple Support


If you can't connect to your iPhone, iPad, or iPod touch

1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8. Test your AirPods. If you still can't connect, reset your AirPods.

Should the issue persist after these steps it is likely your AirPods will require service. You can review options available in your region and potentially see an estimate here: AirPods Repair & Service - Apple Support


Regards.

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Why is one of my AirPods not connecting

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