I can’t close out of a iPad scam pop-up
I suddenly had a pop up of App,e Platform Security and I need to call to get it fixed. I understand this is a scam but I can’t close out of it. Please help.
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iPad Pro, iPadOS 14
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Scam.
See >>> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Don’t respond to, or engage with, the message. Certainly do not, under any circumstances, attempt to contact anyone using the contact details that may have been provided. Alerts of this nature are designed to scare the unwary into giving away sensitive information - or to fool you into doing something that you shouldn’t - usually to defraud you financially.
If you are unable to close the associated alert/window, perform a forced restart of your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
- Press and quickly release the volume button nearest to the top button.
- Press and quickly release the volume button farthest from the top button.
- Press and hold the top button.
- When the Apple logo appears, release the top button.
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Providing your iPad has been kept up-to-date with system software updates, you should not be overly concerned for your iPad being directly compromised by malware. All models of iPad Pro are capable of update to iPadOS 16.4.1
For older devices, no longer benefiting from regular security updates, or those that are not kept up to date when system software updates are available, the risk of an unpatched vulnerability being exploited increases.