Unable to verify payment method on iPhone

I cannot verify payment information


[Re-Titled By Moderator]

iPhone 11 Pro Max, iOS 16

Posted on Apr 24, 2023 6:10 PM

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Question marked as Best reply

Posted on Feb 22, 2024 7:16 PM

I try to download an app but it asks me to verify so when I do it takes me to my billing info so I try to add my payment info to it and it just tells me this? It was working fine a week ago why is it doing this?

27 replies

Apr 24, 2023 6:14 PM in response to odili48

A “payment declined” or “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • The card was not issued in the country of the iTunes store
  • You are connected through a VPN provider that does not terminate in the country of the iTunes store you are connected to.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support

Jun 30, 2024 7:46 AM in response to asogbon161

A “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of possible reasons the verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate near your actual location. For this, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support


Related issues for specific messages:


Unable to verify payment method on iPhone

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