How do I stop Apple.com/bill from charging my credit card

Nanajoyce wrote:

I did not make that purchase.

Who did? That is what needs to be determined and what actions should be taken.

For an in-app purchase managed by Apple, it requires a person to double click the side button, followed by verification with TouchID/FaceID or Passcode. That is not something that can be done by accident and if not done by you, then your phone has been compromised and you need to immediately change your Passcode, Password, and any financial accounts you have in your Wallet. This cannot be done remotely, so it would mean someone had physical access to your device and knew your Passcode. If you give someone else your Passcode, you have authorized them to make purchases.

With that information, what have you gathered when you review your Purchase History to identify what the charge is for:

View your purchase history for the App Store and other Apple media services - Apple Support

If you do not see the charge in your Purchase History, then it is not being managed by Apple and we would need to know the exact description of the charge you see. Any charge from a subscription/free trial made on a website will directly charge your payment method and it is not managed by Apple. To cancel those or request a refund, you would need to contact that website where the charge initiated.

Just for the record, that phone number is not Apple and it never has been. The phone is a scam. Your credit/debit card has been compromised. You need to immediately report it to the bank that issued the credit card. Use the phone number on the back of the card. But whatever you do, do not call the number.

It may be a legitimate charge. Have you looked at your subscriptions top determine if you’re being billed for a subscription that you’ve forgotten about? Apple also will combine several charges that occur on the same day. Batch processing of several items can confuse people as well.

Please go to https://reportaproblem.apple.com/ and look at recent purchases and subscription renewals. The alternative is reach out directly to Apple Support team. I’ve linked an Apple Support article that will help you directly contact Apple Support.

Subscriptions and Billing - Official Apple Support

Reynaa2131 wrote:

I need you guys to stop charging my card

• View what the charge was for here:

View your purchase history for the App Store and other Apple media services - Apple Support

• View and Cancel any subscriptions you have here:

View or cancel app subscriptions on iPhone - Apple Support

Charges on your device are only possible by double clicking the side button with the amount showing on the screen, followed by authorization using FaceID/TouchID or Passcode. It is not something that can be done by accident. If you started a free trial, you must cancel that trial at least 24 hours before that trial period ends to avoid a subscription. If you are the Organizer of a Family Plan using Purchase Sharing, then you have authorized other members to charge your payment method. If you share your Apple ID with someone else, they can make charges to your Apple Account as well.

Provide screenshots of the above links and the exact description of the charge you see on your billing statement and we can assist further.

If your cards are being used fraudulently then you need to contact your bank and the local police. Your bank is responsible for permitting fraudulent charges.

If you do not recognize the charges, you may have subscriptions with Apple? Have you contacted Apple in regard to this issue?

Subscriptions and Billing - Official Apple Support

If you’re in the US please call 1-800-MY-APPLE or outside theIf US, consult the support article below.

Contact Apple for support and service - Apple Support

If you do not recognize the charges, you may have subscriptions with Apple. Have you contacted Apple in regard to this issue?

Subscriptions and Billing - Official Apple Support

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below.

Contact Apple for support and service - Apple Support

If your cards are being used fraudulently then you need to contact your bank and the local police. Your bank is responsible for permitting fraudulent charges.

If you do not recognize the charges, you may have subscriptions with Apple. Have you contacted Apple in regard to this issue?

Subscriptions and Billing - Official Apple Support

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below.

Contact Apple for support and service - Apple Support

If your cards are being used fraudulently then you need to contact your bank and the local police. Your bank is responsible for permitting fraudulent charges.

If you do not recognize the charges, you may have subscriptions with Apple. Have you contacted Apple in regard to this issue?

Subscriptions and Billing - Official Apple Support

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below.

Contact Apple for support and service - Apple Support

If your cards are being used fraudulently then you need to contact your bank and the local police. Your bank is responsible for permitting fraudulent charges.

If you do not recognize the charges, you may have subscriptions with Apple. Have you contacted Apple in regard to this issue?

Subscriptions and Billing - Official Apple Support

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below.

Contact Apple for support and service - Apple Support

If your cards are being used fraudulently then you need to contact your bank and the local police. Your bank is responsible for permitting fraudulent charges.

If you do not recognize the charges, you may have subscriptions with Apple. Have you contacted Apple in regard to this issue?

Subscriptions and Billing - Official Apple Support

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below.

Contact Apple for support and service - Apple Support

If your cards are being used fraudulently then you need to contact your bank and the local police. Your bank is responsible for permitting fraudulent charges.

Apple Support Community is a public discussion forum for fellow Apple users to connect, assist each other, share tips and solutions. Apple hosts the community, but is not a participant and will never read your comment. Please contact Apple Support to resolve the issue of a refund.

If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.

Contact Apple for support and service - Apple Support

bounsong128 wrote:

How do I stop charging from Apple Card

Not exactly sure what you are looking to accomplish:

• If you have a subscription that is being managed by Apple, then stop the charging by cancelling the subscription.

View or cancel app subscriptions on iPhone - Apple Support

• If you have a subscription from a third party, then you need to contact them to cancel the charges
• If you want to close your Apple Card Account

How to close your Apple Card account - Apple Support

• If you want to reorder your payment methods, so your Apple Card is not billed first:

Add a payment method to your Apple Account - Apple Support

• If you want to report an issue or dispute a charge on your Apple Card:

How to report a transaction issue or dispute a charge to your Apple Card - Apple Support

juany18 wrote:

How do I stop Apple.com bill one park way from taking taking money off my credit card can you please help me

• View what the charge was for here:

View your purchase history for the App Store and other Apple media services - Apple Support

• View and Cancel any subscriptions you have here:

View or cancel app subscriptions on iPhone - Apple Support

watson198 wrote:

How i cant stop apple debitcard, every man cut my money at my bank

You would need to first identify what the charge are for and if you have any subscriptions that need to be cancelled. Feel free to post a screenshot of what you see at these 2 links:

• View your purchase history for the App Store and other Apple media services - Apple Support
• View or cancel app subscriptions on iPhone - Apple Support

If there is not information there that matches, then it would not appear to be managed by Apple, so please provide:

• The exact description of the charge
• The amount of the charge
• Where you see the charge?
• Is it from an email/message or the actual billing statement provided by your bank?

Please review the Apple support article on how to cancel a subscription. Follow the step by step instructions in the article.

If you want to cancel a subscription from Apple - Apple Support