How do I stop Apple.com/bill from charging my credit card

How do I stop Apple.com /bill from charging my credit card


[Edited by Moderator]

iPhone SE

Posted on Apr 24, 2023 11:10 PM

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Question marked as Top-ranking reply

Posted on Feb 1, 2025 6:09 AM

Nanajoyce wrote:

I did not make that purchase.

Who did? That is what needs to be determined and what actions should be taken.


For an in-app purchase managed by Apple, it requires a person to double click the side button, followed by verification with TouchID/FaceID or Passcode. That is not something that can be done by accident and if not done by you, then your phone has been compromised and you need to immediately change your Passcode, Password, and any financial accounts you have in your Wallet. This cannot be done remotely, so it would mean someone had physical access to your device and knew your Passcode. If you give someone else your Passcode, you have authorized them to make purchases.


With that information, what have you gathered when you review your Purchase History to identify what the charge is for:

View your purchase history for the App Store and other Apple media services - Apple Support


If you do not see the charge in your Purchase History, then it is not being managed by Apple and we would need to know the exact description of the charge you see. Any charge from a subscription/free trial made on a website will directly charge your payment method and it is not managed by Apple. To cancel those or request a refund, you would need to contact that website where the charge initiated.

101 replies

Feb 1, 2025 2:01 PM in response to Bounastic

Bounastic wrote:

Is have removed cc from my Apple wallet, not going this again.

It is nothing to do with the card in your Apple Wallet. A subscription is billed to your card directly, it does not go through your Wallet. Your bank can certainly block the charges and simply issuing you a new card is not likely to stop a recurring charge. You bank uses a service called a Credit Card Updater that gives your new card details to the merchants with recurring charges, so they must prevent that from happening. If you see the charges on your new card, it is your bank that gave them your new card number.

Jan 28, 2025 5:05 PM in response to niven194

niven194 wrote:

I need it cancelled now and never do it again please refund my money back now

Please review the information that has been provided here. None of us can do that for you or even know what the charges are for. If you started a free trial and forgot to cancel it 24 hours before the trial period ends, you can expect subscription charges until cancelled by you.


Since the purchase/subscription/free trial requires double clicking the side button followed by verification with FaceID/TouchID or Passcode, we also don't know who else would have that information to make those charges. If that is the case, changing your Passcode should be a priority.

Jan 28, 2025 5:38 PM in response to niven194

niven194 wrote:

Refund of the money deducted from my credit card

Once again, please read the information that has already been posted and provide additional details if needed. None of use can do that for you and if it is a subscription, they will continue until cancelled. The link to do that has been provided as well.


Since you have not provided any information, it is not even clear if the charges you are seeing are managed by Apple or if it was a free trial that was not cancelled.

May 21, 2024 3:36 PM in response to loraine25

loraine25 wrote:

I have been charged multiple times by a scammer claiming to be apple using the number 866 713 **. What can I do?

[Edited by Moderator]

Dispute the charges with your bank. Your card has been compromised, either through a phishing message/email or the card number was skimmed from a payment terminal. These skimmers are most common at gas stations where the thieves can install them overnight without much interruption, but can also be installed on ATM's and retailer terminals.

https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam

Jun 21, 2024 10:24 AM in response to Mitscher35

They will get the bank to issue a <temporary> credit to your account. But if the charge is legitimate, Apple generally takes a dim view on legitimate charges being reported as fraud. When a charge is instantly reversed for fraud it costs the merchant time and money to investigate and have the credit reversed if it’s a legitimate charge/transaction. Many times the cost to reverse the credit exceeds the value of the original charge. Apple has the right to permanently lock the Apple ID preventing any future transactions with that ID and also black listing the credit card used being being used for any future transactions.

Jul 15, 2024 5:21 AM in response to Jeff Donald

Hi Jeff, I ended up here because I experienced back to back charges on my card in a space of 1 minute from “APPLE.com/Bill”. I was charged $5.99 twice and then $16.99 three times. I immediately froze the card once I saw the notifications from my bank. I briefly unfroze it the next day to make a pos purchase and was charged $1.99 twice as soon as I did. Regarding that 866 number, I see it appear on my only legitimate Apple charge. I have an Apple Music subscription and that number is always beside the charge. I have not purchased any other Apple products or subscriptions that would warrant Apple charging my card. I am not on family sharing either. I checked my purchase history and those charges don’t appear anywhere, all I see are my charges for Apple Music. I contacted the bank and they can’t do anything until the charges move from pending to cleared, I’d then be able to dispute them. I’m very confused now because I checked my statement and the charges were reversed. This all happened in the space of 24hrs. Is it possible that Apple is accidentally charging it’s customers? Why would a scammer reverse the charges? I’ll change my card to be safe, but this has left me very confused and untrusting of Apple. I even canceled my Apple Music subscription and deleted my card from Apple payment methods to potentially stop these charges from happening.

Jul 15, 2024 5:41 AM in response to kerd233

Hi, if Apple were using your cards, the charges would be reflected in your account. Items are charged to a customer account.


It’s obvious the payment method has been compromised and is being used fraudulently. I’ve posted about this in multiple threads in multiple communities and on multiple social media platforms. Please watch the short YouTube video I found on a situation similar to what you are experiencing.


https://youtu.be/rRKFF0eAlGA?si=6Qg5I5HX60bKDw2y


It’s not Apple or Apple Pay. It’s fraudulent actors getting your data and purchasing subscriptions with your account that are auto updated by the Payment Network Operator (Mastercard, Visa, American Express and Discover. The bank doesn’t stop the Automatic Billing Updater when issuing new cards. The support people are not properly trained to recognize the issue.


😀

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How do I stop Apple.com/bill from charging my credit card

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