No longer will videos in Dropbox display

Greetings-

Dropbox Professional subscription

RE: .mov and.mp4 files

apple desktop- Big Sur v 11.7.6

Safari browser v16.4 -

not the app but online-

In past, I have always been able to upload these videos and watch them in Dropbox to check viability.

Recently, [maybe a month?] the videos are failing to display.

When I select the video, I see an initial view and the "play" arrow.

Once I tap the play arrow, the screen goes white.

There is an icon in the center of a box with blue segments chasing each other. 

I can hear audio, and I see thumbnails when I manipulate the slider.

If I download, the video plays properly. 

using my non-apple laptop and Edge plays OK.

Not interested in Dropbox Capture. :)

Mac mini, macOS 11.7

Posted on Apr 25, 2023 11:20 AM

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No longer will videos in Dropbox display

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