Ipad Pro 11 SUDDENLY not charging with USB-c to USB-c cable but WILL charge with USB-a to USB-c cable

Can you fix it?

It’s happening to me now 😢

I search and found that there are many people struggle with this problem and there is no way to fix it on the internet 😓

I think this must be a factory problem. Both my daughters have iPad Pro’s 11 that they got on December 24 of 2022 and on both ipads the port fried right about the one year mark, December 2023, literally a couple weeks from one another. This feels like too much of a coincidence as my older daughter is incredibly careful with her iPad and there’s not even a scratch on it but if you don’t have AppleCare, you’re essentially out of luck as I have found out.

I have bought 2 iPad Pro 11’s in the last 18 months & both have had the exact same problem, just completely stopped charging one day out of the blue. Or if a charger does work on it, it takes hours to get to 2% because it will switch from charging to not charging. I simply went back to a normal iPad, it turned me off the pro.

As described, your iPad is not charging when using USB PD (Power Delivery) - this being implemented over USB-C. As you may be aware, USB PD can charge your iPad at its maximum supported charging rate (~20W).

When using USB PD, the source (Power Adapter) and sink (your iPad) actively negotiate a mutually supported power profile - this using a higher voltage than the standard 5V USB. If the USB PD handshake should fail, or if a mutually supported power profile cannot be agreed, the Power Adapter should fall-back to 5V.

When using a USB Type-A power source, your iPad can only charge using the standard USB 5V bus - the maximum charging rate being limited to ~12W (2.4A @5V).

As you are reportedly having difficulty with all USB-C Power Adapters (effectively substituting the Power Adapter), the are two other points of potential issue - these being the USB-C/USB-C cable (that incorporate active electronics) or the iPad itself.

So as to eliminate a software issue, perform a forced-restart of your iPad:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

If the problem persists, having already updated to iPadOS 16.4.1, you may need to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

If your usb-c cables aren’t Apple certified they may not work on your iPad. You may have also fried a port on whatever you’re using to source the power (outlet, computer). A problem with a lot of Me Too’s isn’t guaranteed to show up to Apple because this is a community where people help people the only way it would have been brought to apples attention is if all those people had reported it to Apple support, not the community webpage.

Most models of iPad require a Power Adapter/Source rated at 12W or greater to reliably charge. 5W Power Adapters intended for charging iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.

Be aware that most computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1.0A @5V (i.e., 2.5-5.0W).

If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might seek assistance directly from from Apple Support and request a remote diagnostic test - although the test may be inconclusive.

You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

If pursuing repair, for qualifying devices, Apple generally exchange an iPad for a reconditioned device of the same model and specification. The exchange cost is exactly the same as repair - but is considerably faster. If outside of warranty, the flat-rate repair cost is c.60% of the “as new” cost. You can verify repair cost here:

iPad Repair & Service - Apple Support

Hi @nola39 - did you have any luck with Apple on this.

I've had the identical issue withh my new iPhone 15, and found exactly the same frim last year with my work's iPad and myt homepod. All of them will charge on Magsafe and USB-A to USB-C. But none of them with USB-C to USB-C, even if it's using the same source as the USB-A to C cable's plugged into. NB. These are apple original cables, so it's not that.

There seem's to be some issue with the handshake with USB-PD, and not agreeing the power to draw. (Given USB-A to C is't using this).

Apple software support are blaming it on Hardware, Harware support on Software. And no one seems to know why?

just use a USB-a to a USB- C

OR buy a new I pad