No proper keyboard while type new billing address

Trying to change country, the keyboard is showing half, unable to type address

Posted on Apr 25, 2023 7:03 PM

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Question marked as Top-ranking reply

Posted on Apr 27, 2023 7:24 AM

I found this page which may be helpful in getting back to the full keyboard. The basic instructions are:

If your iPad keyboard is small or split in half - Apple Support


  1. Place two fingers on the floating keyboard.
  2. Spread your fingers apart to enlarge the keyboard back to full size, then let go.



8 replies

Apr 27, 2023 7:03 PM in response to chinmoy258

chinmoy258 Said:

"No proper keyboard while type new billing address: Trying to change country, the keyboard is showing half, unable to type address"

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Thank you for the screenshot.


Seems to be a bug.


Report this to Apple:

Do your part: Let Apple know what is going on here. Provide them with feedback on this. They may not get back to you directly, but the more feedback they received on this, the more they will know what is going on, and what needs to be fixed in updates to come.

  1. Go Here: Feedback - iPad - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: that it is after installing the update when the issue began. Include the URL of this thread.
  4. Proceed from there aw necessary

Apr 30, 2023 5:58 AM in response to chinmoy258

chinmoy258 Said:

"Reported 2 days ago, but no acknowledgement email from apple. No fix. I am unable to change the country. I can’t believe i am using apple rather chinese smart phone"

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Changing the Address:


Have you relocated? If so, you need to zero-out your balance to make the change. Note that all purchased Apple Store items will be lost, if changed.


Zeroing-Out the Balance:

Purchase something that is more than what is in your account. Or, contact an Apple Rep over-the-phone, requesting assistance, asking that they zero-out the balance, then change your location to where it should be..

Apple Support Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Apr 30, 2023 7:55 PM in response to chinmoy258

chinmoy258 Said:


Q1. "I already cancelled all the subscription. [...]And yes I moved to India."

A1. Then, now that you have cancelled all of your subscriptions, your next step is to Zero-Out your balance, as I mentioned in my above reply. So, contact Apple, asking to speak with the iTunes Store staff. Ask the Apple Rep you speak with to zero-out the balance from tear end. Or, just do so, yourself, by making purchasing that is larger than what is currently in your account.


Q2. "seems apple doesn’t not care about their customers"

A2. This method of purchasing and relocating is something you would have agreed to upon opening an Apple Account. It's a matter of licensing between Apple and the Federal movement.

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No proper keyboard while type new billing address

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