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Anyone’s iPad ever just RANDOMLY shatter on the charger….

I have a 9th Gen iPad that I have had for about a year. This morning I put it on the charger and when I came back the screen was completely shattered. I know people probably say this time after time, but the product was not dropped and was in pristine condition prior to charging it. I also have it in a case and use the charger that came with the iPad. I am devastated as the product is fairly new. I spoke to Apple via chat and they said it would be a paid repair. $355 to fix it. The iPad was purchased for like $450. I’m so upset.

iPad, iOS 10

Posted on Apr 25, 2023 8:18 PM

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1 reply

Apr 26, 2023 3:29 AM in response to sarahmartin__12

The illustrated breakage doesn’t show specific signs of impact damage (this usually evidenced by radiating cracks from an impact point), or a single hairline crack that might indicate a rare manufacturing defect of the screen cover glass.


Is at all possible that someone, or something (such as a pet) may have either sat-upon or been placed on the iPad - even while protected by its case? A remaining possibility is swelling of the iPad’s battery during charging (i.e., a battery fault/defect), the swelling battery applying pressure to the screen from within the iPad.


It is notoriously difficult to prove that a cracks or a shattered screen are the result of a manufacturing or material defect. As such, screen damage is often excluded from warranty claims.


Apple offer a limited one-year warranty - against which you might attempt to make a claim. If making a warranty claim, your should first attempt to make a claim with your retailer - as it is most often the retailer with whom your purchase contract (and therefore your warranty) principally exists. If unsuccessful, you then have the potential backup of making a claim against the manufacturer’s limited warranty.


If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you will have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.


Accidents happen; consider that your domestic/home insurance policy may provide cover for accidental damage. If so, the insurance excess/deductible may be considerably less that the cost of repair/replacement.

Anyone’s iPad ever just RANDOMLY shatter on the charger….

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