unable to hear when making a call until I make it on speaker

Hello,

The second article below gives some steps you can try before needing to contact Apple Support for future assistance and possible repair. I also want to mention something that happened to me making me believe my iPhone had the same issue. I was using some Bluetooth headphones but didn't have them in my ears or their charging case so the phone call audio was automatically directing to them.

Set up and use Bluetooth accessories on iPhone - Apple Support

"Bypass your Bluetooth device for calls

To use the iPhone receiver or speaker for calls, do any of the following:

• Answer a call by tapping the iPhone screen.
• During a call, tap Audio, then choose iPhone or Speaker Phone.
• Turn off the Bluetooth device, unpair it, or move out of range.
• Go to Settings , tap Bluetooth, then turn off Bluetooth."

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

"If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you can't hear a person's voice clearly, hear crackling, hear static, or have issues with sound quality, learn what to do."

I hope this is helpful.

elanchezian Said:

"unable to hear when making a call until I make it on speaker"

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Troubleshooting iPhone Audio:

A Few Links that May Help:

• If the Microphones on your iPhone aren't Working - Apple Support



• Control Audio Playback on AirPods with iPhone - Apple Support

• Adjust Audio and Visual Settings on iPhone - Apple Support

• Adjust the Volume on iPhone - Apple Support

• Volume Output: If you Can't Hear a Person on a Call or Voicemail or if the Sound isn't Clear on your iPhone - Apple Support

• Volume Input: if your Microphone isn’t Working or People Can’t Hear you While you’re on a Call -Apple Support