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Diamond000 Author

Level 1

4 points

Sim card issue.

Hi, My iPhone XR was originally locked in with an optus plan and then I couldn’t pay the outstanding amount

so it locked my iPhone where it

won’t accept any sim cards.

I can only use it for wifi. I got a letter saying if I didn’t pay this ridiculous amount then my iPhone stays locked. Within the last year I linked up with a financial councillor as I was living at a homeless shelter and he contacted optus directly and waived the bill so I no longer owe any money. I have a letter confirming that. Are you able to fix this issue so I can put my sim card back in it and it will work?

Posted on Apr 26, 2023 7:40 AM

Top-ranking reply

Limnos

Level 10

418,549 points

Posted on Apr 26, 2023 7:46 AM

You will have to get optus to provide you with a working SIM card or to assist you in unlocking the phone so you can use it with a different carrier.

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Sim card issue.

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