ipad updated but cant access

ipad was autoupdated a few nights ago

asked for my passcode and i answered security questions

but now trying to give me a 6 digit code to verify my identity

gives option to call or text

but neither of those work

i only have an ipad phone number and the ipad does not accept calls or text

how do i move forward


iPad, iPadOS 16

Posted on Apr 26, 2023 10:56 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 26, 2023 11:03 AM

This support page outlines the methods by which you can receive (or generate) an Authentication Code:

Get a verification code and sign in with two-factor authentication - Apple Support


If you continue to have problems, you will need to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


1 reply
Question marked as Top-ranking reply

Apr 26, 2023 11:03 AM in response to barney0300

This support page outlines the methods by which you can receive (or generate) an Authentication Code:

Get a verification code and sign in with two-factor authentication - Apple Support


If you continue to have problems, you will need to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


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ipad updated but cant access

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