Why is debit card being charged instead of gift card balance for iCloud storage?

Question:

Had you redeemed your gift card onto your AppleID?

How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support

What pertinent details have you not shared with us? Some possibilities:

• Changing country or region
• Not being in a region that uses gift card balance. See this: Payment methods that you can use with your Apple ID - Apple Support
• Being part of Family Sharing
• Having inconsistent Apple ID use
• Not having redeemed the gift card

Jbray0803 Said:

"Why is debit card being charged instead of gift card balance for iCloud storage?"

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Troubleshooting Deductions:

What Type of Gift Card?:

If this is a Visa Gift Card, then contact the number on the back of it for assistance

For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through, sure enough :)

Jbray0803 Said:

"Why is debit card being charged instead of gift card balance for iCloud storage?"

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For reference...

Troubleshooting Gift Card Scams:

Avoiding Scams - Three Thoughts:

• If Purchased at a Retailer:

Take this back to the seller, an request a swapout. This time, add it to your account right-then-and-there at the cash register after the transaction goes through.

• If Purchased Online:

If you purchased this online and at a Web site, contact them, seeing what your options are when it comes to gift card scams.

• If Purchased In-Person:

If this was a face-to-face purchase, there may be nothing that can be done about this, but a refund from the seller.

Important Links:

• If you Can't Redeem your App Store & iTunes Gift Card, Apple Music Gift Card, or Content cCode - Apple Support
• About Gift Card Scams - Apple Support