The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I can not log into my new MacBook Air for the first time. I’m entering the correct password and it not opening. Is it my Apple ID password. Or the password that was prompted soon set up? Either way I have entered both correctly several times and it not working?
cortez232 wrote:
I can not log into my new MacBook Air for the first time. I’m entering the correct password and it not opening. Is it my Apple ID password. Or the password that was prompted soon set up?
It is the password you provided when initially setting it up.
I know you tried both though, and neither one is working. Follow all the steps in If you forgot your Mac login password - Apple Support, but if you can't get anywhere then contact Apple for personal assistance: Contact - Official Apple Support
cortez232 wrote:
I can not log into my new MacBook Air for the first time. I’m entering the correct password and it not opening. Is it my Apple ID password. Or the password that was prompted soon set up?
It is the password you provided when initially setting it up.
I know you tried both though, and neither one is working. Follow all the steps in If you forgot your Mac login password - Apple Support, but if you can't get anywhere then contact Apple for personal assistance: Contact - Official Apple Support
Thanks you.. I’m in now
👍
I can not log into my new MacBook Air m entering the correct password
