ApplePlus app on Samsung smart TV - Video not Available

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Level 1

6 points

ApplePlus app on Samsung smart TV - Video not Available

I'm suddenly unable to watch Ted Lasso on my Samsung TV. I get a message that states "Video Not Available There's a problem loading this video. If this continues, check you internet connection."

It first appeared last week about midway through episode 6 and now any further episodes have the same problem. I see this is a common issue and yet after reviewing the MANY similar posts here and on Apple TV support, there does not seem to be any direction given for a possible solution.

Internet connection verified good.
We're able to watch on an iPad
App on the TV is the latest version
TV is of recent manufacture
Ran video/streaming test: No problems found
I've tried all the generic troubleshooting suggestions found in other posts

Posted on Apr 27, 2023 7:29 AM

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Answer 1

Urquhart1244

Level 10

146,794 points

Apr 28, 2023 4:50 AM in response to CnKLaun

Are there other Apple TV+ shows that play well? Is it just with Ted Lasso?

As no solution for this Ted Lasso issue has been presented on this forum yet, you may want to reach out to Apple Support directly, as they’ll be best equipped to help investigate and assist with the behavior. You can use the following link to reach out: Contact Apple Support.

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Answer 2

Cris1953

Level 1

12 points

Aug 23, 2023 4:06 PM in response to Urquhart1244

Me pasa igual con All The Mankind y The Morning Show. Tengo un tv Samsung. La version de la app Apple+tv es 13.5.0 del 20/08/23.

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ApplePlus app on Samsung smart TV - Video not Available

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