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User profile for user: March841
March841 Author
User level: Level 1
4 points

Any ideas to fix this problem ?

My Touch ID on iPad Pro 10.5 has just only started to work if I remove the cable from the device, whether the power is on or not. It worked fine up to a few days ago. I have tried adding another fingerprint but no change. All updates up to date. Have tried cleaning my finger and the print button. Tried using a different power socket and new iPad cable. Nothing has worked. Any ideas ? I’m an OAP with limited knowledge so if you have an idea please keep it basic 😊. Thanks in advance

iPad Pro, iPadOS 16

Posted on Apr 27, 2023 7:26 AM

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User profile for user: Limnos
Limnos
User level: Level 10
418,813 points

Posted on Apr 27, 2023 7:30 AM

If Touch ID isn't working on your iPhone or iPad, read this support article --> If Touch ID isn't working on your iPhone or iPad - Apple Support


It sounds like you have tried those things, in which case you may need to get Apple to have a look at the device.


Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


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Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
418,813 points

Apr 27, 2023 7:30 AM in response to March841

If Touch ID isn't working on your iPhone or iPad, read this support article --> If Touch ID isn't working on your iPhone or iPad - Apple Support


It sounds like you have tried those things, in which case you may need to get Apple to have a look at the device.


Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


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Any ideas to fix this problem ?

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