I have done the hard reset, checked battery health (88%) and removed unused apps. I need to update software to IOS 16.4.1 plus back up data to iCloud and can not because phone keeps shutting down and restarting.
iPhone XR
Hey there lashawn243,
Thanks for reaching out to Apple Support Communities.
We recommend using the information from the resource below to help clarify unexpected shutdowns and if service is needed: iPhone Battery and Performance
If your device performance has been impacted by an aged battery and you would like to get help with a battery replacement, contact Apple Support for service options.
Learn more about battery service and recycling.
Take care!
iPhone XR keeps shutting down and restarting
