User profile for user: soph7890
soph7890 Author
User level: Level 1
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Update

I have an iPhone 11 that was used, while it was used before me there was no storage so it didn’t update, and when I got it I switched to my apple ID and I have storage space but I still can’t update it. I have space, wifi, and am chargibg it and I’ve tried almost everything I found onlibe to make it work but it hasn’t, what do I do?

iPhone 11, iOS 15

Posted on Apr 27, 2023 12:19 PM

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User profile for user: Lawrence Finch
Lawrence Finch
Community+ 2026
User level: Level 10
239,422 points

Posted on Apr 27, 2023 12:23 PM

To update over the air from the phone all of these requirements must be met:

  • You need at least 10 GB of free storage for iOS 16 or 6 GB for iOS 15 or lower; more is better
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone that supports cellular 5G (12, 13, 14 or SE 3rd edition) and has a 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN, and it may be necessary to delete any VPN apps and VPN profiles
  • The phone cannot be in Airplane mode and must have a cellular data connection
  • You cannot still have a beta version installed on the phone
  • You cannot have a previous version that was downloaded, but not installed - go to Settings/General/iPhone Storage to look; if you find an iOS installer, delete it


If you can't meet all of them you can still update using your computer.

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Question marked as Top-ranking reply
User profile for user: Lawrence Finch
Lawrence Finch
Community+ 2026
User level: Level 10
239,422 points

Apr 27, 2023 12:23 PM in response to soph7890

To update over the air from the phone all of these requirements must be met:

  • You need at least 10 GB of free storage for iOS 16 or 6 GB for iOS 15 or lower; more is better
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone that supports cellular 5G (12, 13, 14 or SE 3rd edition) and has a 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN, and it may be necessary to delete any VPN apps and VPN profiles
  • The phone cannot be in Airplane mode and must have a cellular data connection
  • You cannot still have a beta version installed on the phone
  • You cannot have a previous version that was downloaded, but not installed - go to Settings/General/iPhone Storage to look; if you find an iOS installer, delete it


If you can't meet all of them you can still update using your computer.

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