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When i insert a sim card in my iPhone 13 it scratches it and it doesn’t recognize it. What should i do?

iPhone 13, iOS 16

Posted on Apr 28, 2023 7:59 AM

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Question marked as Top-ranking reply

Posted on Apr 28, 2023 8:03 AM

Get Apple to have a look at where the card is inserted. It may be you have something stuck in there.


Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


1 reply
Question marked as Top-ranking reply

Apr 28, 2023 8:03 AM in response to Andreiwhx

Get Apple to have a look at where the card is inserted. It may be you have something stuck in there.


Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


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