THIS IS NOT WORKING FOR FAMILY MEMBERS

What happens exactly when they try access Apple Music?

How are they trying to access Apple Music?

What devices are involved?

Have you invited them to your Family Group?

Have they accepted the invitation?

And does the subscription appear as shared for them in Settings ➜ Family ➜ Subscriptions on their devices?

click here ➜ Add a family member to your shared subscriptions - Apple Support

Provide context and details, and someone may be able to help.

naoufal_alaa wrote:

• thank you for the quick answer :

What happens exactly when they try access Apple Music : they get the entring screen asking them to subscribe.

• How are they trying to access Apple Music : openning the app like normal

• What devices are involved : an iPhone 7 plus I guess | I have MacBook Air and added the family member from my iPhone 8

• Have you invited them to your Family Group : YES

• Have they accepted the invitation : YES

• And does the subscription appear as shared for them in Settings ➜ Family ➜ Subscriptions on their devices : Yes

Thank you.

In that case, they may need to sign out in Settings ➜ Account (top of Settings) ➜ Media & Purchases and sign back in again with their Apple ID to refresh the shared subscription status.