You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

yuv32 Author

Level 1

4 points

what to do

my iphone 13 pro max suddenly went on white screen

iPhone 13 Pro Max, iOS 16

Posted on Apr 28, 2023 10:06 AM

Top-ranking reply

Community User

Posted on Apr 28, 2023 10:32 AM

If your iPhone is frozen on white screen, start by doing a Forced Restart:

1. Press and quickly release Volume Up

2. Press and quickly release Volume Down

3. Press and hold the Side Button

You will see the Shutdown Screen during this process, but KEEP holding the Side Button. Your iPhone will turn off and when you see the Apple Logo, release the Side Button.

View in context

what to do

Similar questions